Solved

An email keeps going to junk folder in outlook 2013

Posted on 2014-09-10
6
38 Views
Last Modified: 2016-06-03
I have one Outlook 2013 user that has emails from one sender repeatedly going to his junk mail folder. I have added that email to safe senders, disabled junk email in outlook 2013 via registry (it's is actually greyed out), disabled junk email via group policy, disabled anti-spam scm on that user's mailbox and still the emails from one sender end up in the junk email folder. I am running out of ideas. Does anyone have any other suggestion?
0
Comment
Question by:jsgrosskopf
  • 3
6 Comments
 
LVL 37

Expert Comment

by:Neil Russell
ID: 40315173
Have you checked for a rule in outlook?
0
 

Author Comment

by:jsgrosskopf
ID: 40315185
Yep, did that today. Forgot to include that in my question
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 40316612
Is there anything in the header information that indicates why Outlook is placing the email into the Junk Email Folder?

Whats the Exchange backend here?

IS there any Anti-Spam AV software running on the local PC?

Thanks
Mark
0
 

Author Comment

by:jsgrosskopf
ID: 40317212
I'll have to look at the header info to find out....exchange 2013 and I disabled all the anti-spam that was (outlook) on the PC
0
 

Accepted Solution

by:
jsgrosskopf earned 0 total points
ID: 40346165
After contacting Microsoft, it appears there is some flaw in Outlook 2013 and Exchange 2013 where there are junk mail rules hidden. This was the case here. I had to download MFCMapi from codeplex and followed their instructions....all fixed
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question