Solved

An email keeps going to junk folder in outlook 2013

Posted on 2014-09-10
6
32 Views
Last Modified: 2016-06-03
I have one Outlook 2013 user that has emails from one sender repeatedly going to his junk mail folder. I have added that email to safe senders, disabled junk email in outlook 2013 via registry (it's is actually greyed out), disabled junk email via group policy, disabled anti-spam scm on that user's mailbox and still the emails from one sender end up in the junk email folder. I am running out of ideas. Does anyone have any other suggestion?
0
Comment
Question by:jsgrosskopf
  • 3
6 Comments
 
LVL 37

Expert Comment

by:Neil Russell
ID: 40315173
Have you checked for a rule in outlook?
0
 

Author Comment

by:jsgrosskopf
ID: 40315185
Yep, did that today. Forgot to include that in my question
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 40316612
Is there anything in the header information that indicates why Outlook is placing the email into the Junk Email Folder?

Whats the Exchange backend here?

IS there any Anti-Spam AV software running on the local PC?

Thanks
Mark
0
 

Author Comment

by:jsgrosskopf
ID: 40317212
I'll have to look at the header info to find out....exchange 2013 and I disabled all the anti-spam that was (outlook) on the PC
0
 

Accepted Solution

by:
jsgrosskopf earned 0 total points
ID: 40346165
After contacting Microsoft, it appears there is some flaw in Outlook 2013 and Exchange 2013 where there are junk mail rules hidden. This was the case here. I had to download MFCMapi from codeplex and followed their instructions....all fixed
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

If you don't know how to downgrade, my instructions below should be helpful.
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

747 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now