Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

An email keeps going to junk folder in outlook 2013

Posted on 2014-09-10
6
Medium Priority
?
64 Views
Last Modified: 2016-06-03
I have one Outlook 2013 user that has emails from one sender repeatedly going to his junk mail folder. I have added that email to safe senders, disabled junk email in outlook 2013 via registry (it's is actually greyed out), disabled junk email via group policy, disabled anti-spam scm on that user's mailbox and still the emails from one sender end up in the junk email folder. I am running out of ideas. Does anyone have any other suggestion?
0
Comment
Question by:jsgrosskopf
  • 3
5 Comments
 
LVL 37

Expert Comment

by:Neil Russell
ID: 40315173
Have you checked for a rule in outlook?
0
 

Author Comment

by:jsgrosskopf
ID: 40315185
Yep, did that today. Forgot to include that in my question
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 40316612
Is there anything in the header information that indicates why Outlook is placing the email into the Junk Email Folder?

Whats the Exchange backend here?

IS there any Anti-Spam AV software running on the local PC?

Thanks
Mark
0
 

Author Comment

by:jsgrosskopf
ID: 40317212
I'll have to look at the header info to find out....exchange 2013 and I disabled all the anti-spam that was (outlook) on the PC
0
 

Accepted Solution

by:
jsgrosskopf earned 0 total points
ID: 40346165
After contacting Microsoft, it appears there is some flaw in Outlook 2013 and Exchange 2013 where there are junk mail rules hidden. This was the case here. I had to download MFCMapi from codeplex and followed their instructions....all fixed
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There can be many situations demanding the conversion of Outlook OST files to PST format and as such, there is no shortage of automated tools to perform this conversion. However, what makes Stellar OST to PST converter stand above the rest? Let us e…
A few solutions to a problem some of us have been having when trying to add Hostgator email accounts to Outlook 2016 (will probably work with Outlook 2013 as well).
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses
Course of the Month12 days, 9 hours left to enroll

579 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question