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An email keeps going to junk folder in outlook 2013

Posted on 2014-09-10
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Last Modified: 2016-06-03
I have one Outlook 2013 user that has emails from one sender repeatedly going to his junk mail folder. I have added that email to safe senders, disabled junk email in outlook 2013 via registry (it's is actually greyed out), disabled junk email via group policy, disabled anti-spam scm on that user's mailbox and still the emails from one sender end up in the junk email folder. I am running out of ideas. Does anyone have any other suggestion?
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Question by:jsgrosskopf
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LVL 37

Expert Comment

by:Neil Russell
ID: 40315173
Have you checked for a rule in outlook?
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Author Comment

by:jsgrosskopf
ID: 40315185
Yep, did that today. Forgot to include that in my question
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LVL 13

Expert Comment

by:Mark Galvin
ID: 40316612
Is there anything in the header information that indicates why Outlook is placing the email into the Junk Email Folder?

Whats the Exchange backend here?

IS there any Anti-Spam AV software running on the local PC?

Thanks
Mark
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Author Comment

by:jsgrosskopf
ID: 40317212
I'll have to look at the header info to find out....exchange 2013 and I disabled all the anti-spam that was (outlook) on the PC
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Accepted Solution

by:
jsgrosskopf earned 0 total points
ID: 40346165
After contacting Microsoft, it appears there is some flaw in Outlook 2013 and Exchange 2013 where there are junk mail rules hidden. This was the case here. I had to download MFCMapi from codeplex and followed their instructions....all fixed
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