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Joe Grosskopf

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An email keeps going to junk folder in outlook 2013

I have one Outlook 2013 user that has emails from one sender repeatedly going to his junk mail folder. I have added that email to safe senders, disabled junk email in outlook 2013 via registry (it's is actually greyed out), disabled junk email via group policy, disabled anti-spam scm on that user's mailbox and still the emails from one sender end up in the junk email folder. I am running out of ideas. Does anyone have any other suggestion?
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Neil Russell
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Have you checked for a rule in outlook?
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Joe Grosskopf

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Yep, did that today. Forgot to include that in my question
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Is there anything in the header information that indicates why Outlook is placing the email into the Junk Email Folder?

Whats the Exchange backend here?

IS there any Anti-Spam AV software running on the local PC?

Thanks
Mark
I'll have to look at the header info to find out....exchange 2013 and I disabled all the anti-spam that was (outlook) on the PC
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