one of our users upgraded her windows 8 to 8.1 pro with media edition and it kept asking for the product code so when
she gave the product code to microsoft support they said the reason shes having problems with activating is that the product code she is using is from the original windows 8 but this doesnt match the upgraded version of 8.1. This in itself
didnt make sense to me since i thought the upgrade to 8.1 was free but why would it require a new product key and why didnt microsoft support advise her of how to proceed? Does this scenario sound normal with the requirement of a separate product key for 8.1 when upgrading from 8? Thanks.