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Can't play audio files on windows 8 phone

Posted on 2014-09-10
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Last Modified: 2014-09-24
I can't play wmv and mp3 on my windows 8 phone from my sharepoint 2013 enterprise site.  says 'sorry we can't play this file on your phone'  If I had an option to download it could possibly work.  any recommendations?
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Expert Comment

by:Mohit Nair
ID: 40316451
Is it the native player which is not allowing you to play the video ?
Till now I have researched and experienced that native player doesnt receive browser cookies and hence fails to authenticate with SharePoint. Still as a recommendation I would like you to try this

http://www.kapilarya.com/fix-sorry-we-cant-play-this-file-on-your-phone-for-music-app-in-windows-phone-8-1
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Author Comment

by:This_is_a_very_good_username
ID: 40317304
I don't have the setting "show streaming music in my collection".  I'm on Window 8.  not 8.1.
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Accepted Solution

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This_is_a_very_good_username earned 0 total points
ID: 40332595
I figured out a workaround. I compress the audio to a .zip. The phone knows to download a .zip,  which then decompresses and plays automatically after decompression.
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Author Closing Comment

by:This_is_a_very_good_username
ID: 40341120
I figured it out and this may be useful for others with similar problem.
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