I have a client where I am attempting to help through Office365 and the various parts of it. They have been using a large mailbox which all the users login to using the same account, which in my view does not allow them to scale up and provide accountability with respect user access and control.
I thought that changing the clients workflow to use a shared mailbox or a site mailbox would work, with each of the users logging in separately.
However I have hit a hurdle to this approach. The client uses mail on mobile phones a lot and I can not find a sensible way of getting the shared mailbox on to the phone and for the client to be able to use a sendas capability back through the phone. The setup works nicely using desktop outlook, but that is about it.
Does any one have any suggestion about how I might approach this.