Solved

Looking at Site Mailboxes and Shared Folders in Office 365, how to view on mobile devices

Posted on 2014-09-10
4
207 Views
Last Modified: 2015-05-15
I have a client where I am attempting to help through Office365 and the various parts of it.   They have been using a large mailbox which all the users login to using the same account, which in my view does not allow them to scale up and provide accountability with respect user access and control.

I thought that changing the clients workflow to use a shared mailbox or a site mailbox would work, with each of the users logging in separately.

However I have hit a hurdle to this approach. The client uses mail on mobile phones a lot and I can not find a sensible way of getting the shared mailbox on to the phone and for the client to be able to use a sendas capability back through the phone.   The setup works nicely using desktop outlook, but that is about it.

Does any one have any suggestion about how I might approach this.
0
Comment
Question by:davemj9876
4 Comments
 
LVL 2

Accepted Solution

by:
Rolf Hasselbusch earned 500 total points
ID: 40316364
Hi davemj9876,

At first: there ios no MS supported way to use shared mailboxes from mobile devices.
But: there are two workarounds to access shared mailboxes from mobile devices:

1.) The users can use OWA on their mobile devices, shared mailboxes work fine with OWA, but the screen size of most mobile phones doesn't allow a good user experience with that.

2.) You can assign a Office 365 license to this shared mailbox and then reset the password of it, after that you can use the account details to setup it on the mobile phones the same way you setup user mailboxes.

We had a scenario were we've setupped it with workaround two and it works flawless.
0
 
LVL 2

Author Comment

by:davemj9876
ID: 40316532
Many thanks, the more I read the more it looks like option 2 is the most sensible approach for this client
0
 
LVL 2

Expert Comment

by:kittuskattus
ID: 40456152
I know this topic is now closed, but have recently found a solution to this long-standing problem without having to assign a license! No idea if this is supported but may be the reason that Shared Mailboxes appeared in the list of Office 365 users a couple of months ago.

1.

Add a new user in Office 365 Settings with the same name & email address as the Shared Mailbox

2.

You will get an error saying that the email address already exists and cannot create the new user.

3.

Ignore it and click Cancel

4.

In the userlist, select the username you just created and you will see that a new Reset Password link is now available to you

5.

Click the Reset Password link and go through the procedure for logging in as that user and setting a permanent password.

6.

You will now be able to add that mailbox as a secondary Exchange account on your iOS device :)
This method also works in Outlook 2013 and has the added advantage of being able to set per-account email signatures.  Just make sure that you have removed delegate permissions from the Shared Mailbox and done a GAL Sync/ Download Address Book first or you will get "Unable to Expand the folder" errors.
0
 
LVL 1

Expert Comment

by:edz_pgt
ID: 40780118
For anyone who may stumble across this in future, this may be helpful. It's a step by step guide to configuring a shared mailbox via IMAP on iOS - I imagine it will be a similar process on other mobile platforms:
http://www.yourcomputerdepartment.co.uk/it-support-faq/setup-shared-office-365-mailbox-on-iphone.php
0

Featured Post

Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
office 365 complete remove 1 19
Office365 - Sharepoint Documents backup 7 38
word 2016 1 29
Office 365 Script for reporting 4 21
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
This is my first article on Expert Exchange on the Manual Method of Exporting Office 365 Mailboxes to PST format by using the eDiscovery mechanism of Office. Hope you will enjoy the article.
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now