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Outlook 2011 Mac - frequent hangs/spinning beach ball

Posted on 2014-09-11
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Last Modified: 2015-01-30
Hi
We have a user that regularly sees his outlook client hanging on his mac. Googling has shown many different possibilities so am hoping you guys can help with troubleshooting to narrow down the actual cause.
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Question by:MongolianNoseFlute
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Eoin OSullivan earned 500 total points
ID: 40316648
Mr NoseFlute
What version of OSX?
What mail accounts are setup ?  POP/IMAP/Exchange (if Exchange then indicate the Server Version)?
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by:MongolianNoseFlute
ID: 40328281
Hi, he has maverick 10.9 and exchange 2010
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by:Eoin OSullivan
ID: 40328338
Open Apple Mail .. look in the Window menu at the top of the screen and open the ACTIVITY MONITOR and the Connection Doctor.

On the Connection Doctor window check the box in the bottom right for "Log Connection Activity" ..

Now check the mail and it will give you lots of detail on what  is going on.   You should see where the mail check is failing/hanging.
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by:MongolianNoseFlute
ID: 40329963
I just mailed the user to try that and he replied - "not using apple mail, it is outlook on mac"
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by:Eoin OSullivan
ID: 40329976
Sorry, forgot it was Outlook ..

The usual advice with Outlook for Mac is to repair the user profile as described here
http://support.microsoft.com/kb/2847916

But before you do that .. the logging in Outlook for Mac is enabled as described here
http://www.officeformachelp.com/outlook/exchange/logging/

Some users have reported that putting in the mail server in the Proxy settings in Outlook helps
"I went into the Outlook  Preferences Network settings->Advanced Settings -> proxy tab and added *.(my company name email).com to the "Bypass Proxy Settings for these hosts and domains."
It seems that "sometimes, networked servers have the policy set such that when inside the corporate network, pinging the proxy for the server will drop the connection."
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