Solved

Outlook 2007 = cannot start

Posted on 2014-09-11
5
328 Views
Last Modified: 2014-09-20
My OS is win 7 prof 64 bit and I use Office 2007 and use Outlook 2007 for my email.  when I tried to open the Oulook 2007, I got the following error :
"
Cannot start microsoft office outlook.  Cannot open the Outlook window.  The set of folders cannot be opened.  Errors have been detected in the file.
C:\Users\Jothy\appData\Local\Microsoft\Outlook\Jegajothy_msn.ost.  Quit Outlook and all mail-enabled applications,
and then use the inbox repair tool (Scanpst.exe) to diagnose and repair errors in the file.
For more Information about the Inb ox repair tool, see Help.

OK Button
"
I tried to run Scanpst.exe, but looks like I do not have it on my pc, not sure how it disappeared or maybe it is stacked somewhere very deep.
I have Microsoft Security Essentials and also Malwarebytes Anti-Malware (Premium)2.0./2.1012 for my virus protection.
Hope the Experts can please suggest how to fix this problem.  Thank u.
0
Comment
Question by:jegajothy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 12

Assisted Solution

by:David Paris Vicente
David Paris Vicente earned 333 total points
ID: 40316786
the Scanpst you can find it in driveletter:\Program Files\Microsoft Office\OFFICEXX.

Then try to repair the OST.
0
 
LVL 16

Accepted Solution

by:
Syed_M_Usman earned 167 total points
ID: 40316820
Dear,
thank you for posting question on EE.
"C:\Users\Jothy\appData\Local\Microsoft\Outlook\Jegajothy_msn.ost" means you have exchange envoirment, you can simply go to control panel and make new profile (start>control panel>mail32bit>show profile>add
0
 

Author Comment

by:jegajothy
ID: 40316823
in response to Dvaid paris Vicente, thank u for your advice, but my apologies  how do I find out where my outlook ost file is located as it has been such a long time that I had ever accessed it at all.  Thank u.
0
 
LVL 12

Assisted Solution

by:David Paris Vicente
David Paris Vicente earned 333 total points
ID: 40317031
If you don´t change the path by default your Outlook profile C:\Users\yourUsername\Documents\Outlook Files\something.ost
0
 

Author Closing Comment

by:jegajothy
ID: 40334398
Thank u everyone for a problem that has been solved.  Gracias.
0

Featured Post

Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ransomware is a malware that is again in the list of security  concerns. Not only for companies, but also for Government security and  even at personal use. IT departments should be aware and have the right  knowledge to how to fight it.
Do you know what to look for when considering cloud computing? Should you hire someone or try to do it yourself? I'll be covering these questions and looking at the best options for you and your business.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question