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Exchange 2013 User Mailbox Issue

Posted on 2014-09-11
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Last Modified: 2015-03-24
I recently migrated from EX2010 to EX2013.  I'm having an issue with a specific users mailbox.  The user can use email from OWA and Outlook on a Windows 7 system, but we also have a terminal server.  On the 2008 R2 terminal server we cannot get Outlook 2010 to connect, it keeps prompting for credentials and states the server is not available.  I can run the Exchange remote connectivity analyzer again any mailbox and it works, except for the one in question.  It give me an error that states:

Testing the address book "Check Name" operation for user USER@domain.com against server 717756d2-f69d-4b8e-82f0-676dbcaaf03c@domain.com.
 An error occurred while attempting to resolve the name.
 
Additional Details
 
The address book Bind operation failed with status -2147467259.
NSPI Status: 2147500037

I've looked and can see the user account in the GAL and can send/receive email from and to the user.  I also checked and the user is NOT hidden from the GAL.  The user can also use a mobile device.  The only difference between the terminal server and the local workstation is using cached Exchange mode.  

I've also removed the user profile from the terminal server and tried several Outlook profiles but get the same result.

Any assistance would be appreciated.
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Question by:JacksonTechnical
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 40317540
That seems to be a resolution names problem in the TS Server.

Can you resolve the FQDN for your Exchange from the TS Server?

The terminal server is in the same AD Site of Exchange?
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Author Comment

by:JacksonTechnical
ID: 40317552
That is what I thought originally, but all the other users can logon to the TS and open Outlook without issues.  I can ping the Exchange server without issue.  I think something specific is wrong with this users mailbox or GAL entry but can't quite put my finger on it.  Its in the same LAN and AD as the Exchange Server and DC.
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Expert Comment

by:David Paris Vicente
ID: 40317568
Use the Test-email validation from Outlook 2010 and choose the AutoDiscover process and post it here.
If you recreate the profile in Outlook 2010 for that user the problem remains?
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Author Comment

by:JacksonTechnical
ID: 40317579
I can't get completely through with recreating a profile because it gives and error that the server connection is offline or does not exist.  I can use the Test-email from another user on the terminal server and it works without issue.  It seems to be only if you create a profile using online mode instead of cached Exchange mode with that specific user.  It acts as if the "hide from address list" is selected within Exchange but it isn't.
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 40317665
Let´s try to check the mailbox for corruption.

Issue this command:
New-MailboxRepairRequest -mailbox MailboxName@mydomain.com  –DetectOnly

SP version in your Exchange?
You also can try to move the mailbox for other mailbox Database and check Again.
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Author Comment

by:JacksonTechnical
ID: 40319179
OK, so I did that command and added -CorruptionType FolderView,AggregateCounts,ProvisionedFolder,FolderView to the command.  It came back succeeded for SearchFolder & AggregateCounts but shows failed on ProvisionedFolder & FolderView.  

Then I did Get-MailboxRepairRequest -Mailbox MailboxName@mydomain.com | FL and got some statistics.  The error code for the failed ones is -2147221246.  How do I know if that really means corruption or not?  All of them list CorruptionDetected 0 in the statistics.
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Author Comment

by:JacksonTechnical
ID: 40319182
Exchange version is 2013 Enterprise (Build 847.32)
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 40322798
Do you have CAS Array?

NLB?

If you recycle MSExchangeAutoDiscoverAppPool and MS ExchangeRpcProxyAppPool the problem persist?

For recycle go to IIS installed in Exchange 2013 ->Application Pools-> Right Click on top of  MSExchangeAutoDiscoverAppPool -> Recycle

This can take a few minutes to start the new connections to RPC and for AutoDiscover.
If this don´t resolve the issue, try create a throttling  policy  for that mailbox like this:

New-ThrottlingPolicy NoThrottling
Set-ThrottlingPolicy NoThrottling -RCAMaxConcurrency Unlimited -EWSMaxConcurrency Unlimited -EWSMaxSubscriptions Unlimited -CPAMaxConcurrency Unlimited -EwsCutoffBalance Unlimited -EwsMaxBurst Unlimited -EwsRechargeRate Unlimited -DiscoveryMaxConcurrency Unlimited
set-mailbox Username -ThrottlingPolicy NoThrottling

Open in new window


If all this steps fail, make a backup for the old mailbox and recreate the mailbox for that user, then import all the mail´s and folder´s for that new malbox.

Hope it helps.
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Author Comment

by:JacksonTechnical
ID: 40323017
Yes, we are using a DAG.  I've tried restarting the servers and now the AppPool as you suggested.  

What will a throttling policy do?
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LVL 12

Expert Comment

by:David Paris Vicente
ID: 40323106
Hi Jackson,

Microsoft Exchange Server 2013 message throttling policies set bandwidth limits and restrict the number of processed messages. This is enabled by default on Microsoft Exchange 2013.

Did you try to move the mailbox to another mailbox Database?
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Author Comment

by:JacksonTechnical
ID: 40325313
I'll try moving the mailbox to another database and see what happens.
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Author Comment

by:JacksonTechnical
ID: 40325360
OK, issue has seemed to resolve itself.  I removed my last 2010 server from the network and now the user is not having issues opening Outlook on the terminal server.  I had one last 2010 mailbox server, but it didn't have any databases on it but somehow must have been causing an issue. Thanks for your help.
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Accepted Solution

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David Paris Vicente earned 500 total points
ID: 40325410
Can you explain, if the issue was solved after my last suggestion?

You are welcome, I´m glad to help.
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Expert Comment

by:Shontiece
ID: 40685547
Actually, it happens to be a security issue.  I have the same setup you explained and it turns out it is a security issues in AD that will corrupt the mailbox when moving it.

Steps:
1 go to the persons account in AD
2 go to properties
3 go to the security tab
4 go to advance at the bottom
5 if not check off, check the box that reads "Include inheritable permissions for the objects parent"

Then try moving the mailbox again.
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