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How can i update a user's password on Exchange?

Posted on 2014-09-11
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Last Modified: 2014-09-11
We updated a user's password on their web portal, but their Hosted Exchange-based Outlook isn't able to retrieve the email.  Tried going into their Outlook -> Account Settings -> Email Tab -> and then click change, but there's no entry for updating their password.

How can i update their password?
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Question by:epichero22
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Alan Hardisty earned 500 total points
ID: 40317802
If you close Outlook down, wait for it to close properly (a minute or two max), then open Outlook up again, it should prompt you for the new password.

If it doesn't prompt you, go to Control Panel, Credential Manager and delete the settings for the email / outlook account.

Re-open Outlook and it should then prompt for username / password again.  Enter the new details and click on Save and hopefully you should now be working.

ALan
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by:epichero22
ID: 40317835
Thanks.  


As a side question, is there a way to prioritize sending and receiving emails before RSS feeds?
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Expert Comment

by:Alan Hardisty
ID: 40317852
Not sure to be honest - not something I've ever seen asked before.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40317872
Did Outlook prompt you happily?

Alan
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