?
Solved

Some keyboard shortcuts not working

Posted on 2014-09-11
4
Medium Priority
?
279 Views
Last Modified: 2014-09-12
I have one user on Win7 32 bit using MS Office 2010 for whom certain keyboard shortcuts have stopped working. The ones we have identified that are not working are Ctrl + F and Ctrl + R (reply and forward in Outlook). These same shortcuts no longer working in any other Office program and Ctrl + F does not bring up the 'Find' feature in IE. Other shortcuts we have tried DO work. He is using an HP laptop attached to a docking station but even if we use the keyboard of the laptop itself, these two shortcuts do not work.  After much Googling it would seem that he is the first person ever to have this problem! Any one have any ideas on what we can do to resolve this?
0
Comment
Question by:HarknessHenry
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 50

Accepted Solution

by:
jcimarron earned 2000 total points
ID: 40318292
HarknessHenry--
Is this something new?  If so run a System Restore to a time before it started.

Is this only in Outlook and other Office programs?
You can repair Office programs.  Control Panel|Programs and Features.  Right click MS Office (or each Office programs separately if that is how you installed them).  Choose Change.  Follow instructions.  Repair is one of the options.  

Otherwise run SFC /SCANNOW from a Command Prompt as Administrator.
0
 
LVL 1

Author Comment

by:HarknessHenry
ID: 40318516
Sorry, yes the problem started about two weeks ago so a restore is certainly an option, but I had hoped to figure out what had happened.

It is also a problem in Internet Explorer so not just an Office issue.
0
 
LVL 1

Author Comment

by:HarknessHenry
ID: 40318542
We ran the SFC /SCANNOW and now the shortcuts work. Thanks a lot jcimarron
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 40319576
HarknessHenry--
You are most welcome.
0

Featured Post

Get real performance insights from real users

Key features:
- Total Pages Views and Load times
- Top Pages Viewed and Load Times
- Real Time Site Page Build Performance
- Users’ Browser and Platform Performance
- Geographic User Breakdown
- And more

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

So many times I have seen the words written in a question "if only I could show you" or " I know how hard it is for you since you can't see it" in any zone. That has inspired me to write about this tool in windows 7 called "Problem Steps Recorder…
There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
Suggested Courses

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question