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Some keyboard shortcuts not working

Posted on 2014-09-11
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Last Modified: 2014-09-12
I have one user on Win7 32 bit using MS Office 2010 for whom certain keyboard shortcuts have stopped working. The ones we have identified that are not working are Ctrl + F and Ctrl + R (reply and forward in Outlook). These same shortcuts no longer working in any other Office program and Ctrl + F does not bring up the 'Find' feature in IE. Other shortcuts we have tried DO work. He is using an HP laptop attached to a docking station but even if we use the keyboard of the laptop itself, these two shortcuts do not work.  After much Googling it would seem that he is the first person ever to have this problem! Any one have any ideas on what we can do to resolve this?
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Question by:HarknessHenry
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jcimarron earned 500 total points
ID: 40318292
HarknessHenry--
Is this something new?  If so run a System Restore to a time before it started.

Is this only in Outlook and other Office programs?
You can repair Office programs.  Control Panel|Programs and Features.  Right click MS Office (or each Office programs separately if that is how you installed them).  Choose Change.  Follow instructions.  Repair is one of the options.  

Otherwise run SFC /SCANNOW from a Command Prompt as Administrator.
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by:HarknessHenry
ID: 40318516
Sorry, yes the problem started about two weeks ago so a restore is certainly an option, but I had hoped to figure out what had happened.

It is also a problem in Internet Explorer so not just an Office issue.
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by:HarknessHenry
ID: 40318542
We ran the SFC /SCANNOW and now the shortcuts work. Thanks a lot jcimarron
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Expert Comment

by:jcimarron
ID: 40319576
HarknessHenry--
You are most welcome.
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