Outlook 2013 template - added text not always in sent items folder
Posted on 2014-09-11
I have a user that has a template that she uses to send emails. I set up this template for her a few months ago and it has been having sporadic issues in regards to her sent items folder since.
She opens the template, adds the recipient, adds some details to the message body and then sends it. The email is showing up in her sent items folder, but the additions to the message body are sometimes missing. I'd say it's about a 50% split of working or not working. I've had her send me a handful of emails using this template and the message that I receive does reflect the changes she made to the message. It's just the email in her sent items folder that is appearing unchanged. It is almost as if Outlook is just copying the template to the folder and disregarding the changes she is making.
Troubleshooting so far:
- Created a new email template from scratch, no help
- Created a new mail profile, no help
- Performed a repair installation of Outlook, no help
- Copied the template file to my computer, same problem
Has anyone ever seen this behavior? I'm able to find others having problems with items not being saved at all in the sent items folder, but no one who has had a problem with the contents of the messages in the sent items folder not accurately reflecting what has been sent.