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Call Manager Extension Dialing

Posted on 2014-09-11
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Last Modified: 2014-10-24
Does anyone know how to configure Call Manager so that when you dial the main number, you don't need to dial a # sign first and then press the extension number.  We want to be able to just dial the extension number directly.

thanks - LN
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Question by:LateNaite
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Expert Comment

by:José Méndez
ID: 40318365
Is this the Callmanager server or Callmanager Express?

Do you mean dialing #XXXX from an IP Phone, where XXXX is another internal extension?
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Author Comment

by:LateNaite
ID: 40318517
This is Call Manager.  It is when you call the main number.  We want users to dial the extension directly and not have to press # first.

thanks- LN
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LVL 20

Accepted Solution

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José Méndez earned 500 total points
ID: 40318522
You are not being very descriptive. Sounds like the call is being answered by Unity for example, connected to a Call Handler that recognizes the # as a way to dial the extension later.

You will have to identify which Call Handler is receiving incoming calls, and then check the options in there. But first, gotta find the call handler that I am talking about. This does not sound like a Callmanager configuration.
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Author Comment

by:LateNaite
ID: 40322372
Ok, I don't much info yet except that when I call the main number, it says to dial # if you don't the extension.  So the call handler might be the voice gateway, where the DID number first hits the voice gateway and then it routes to the Call Manager?

I have seen where you can the auto attendant would say that if you know the extension of the party that you are calling, to dial it at anytime and don' t need to press the #, and then it says to enter your party extension.  Want to get rid of the # option and just to be able to enter the extension at anytime during the main greeting.
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Author Comment

by:LateNaite
ID: 40403152
I've requested that this question be closed as follows:

Accepted answer: 0 points for LateNaite's comment #a40322372

for the following reason:

I am skipping this for now.
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Author Closing Comment

by:LateNaite
ID: 40403153
I am ending this question for now.
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Author Comment

by:LateNaite
ID: 40403163
Don't need this for now.
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