Solved

Issue with deploying Trend Micro Security Services via Windows Startup Script or Software Installation

Posted on 2014-09-11
8
56 Views
Last Modified: 2015-06-27
I am having a lot of issues with deploying Trend Micro Security Services agent with MSI in GPO Software Installation or using the VBS file made available from Trend Micro (http://esupport.trendmicro.com/solution/en-us/1055230.aspx).
I think I had the issue worked out as a security permission on folder share, but after adding Everyone I still could not get it working.
I started off by following TM suggestion to use VBS in Startup Script, but had issues in that nothing would happen. RSOP would show the VBS file so GPO was fine, but no idea why nothing installed. I could manually run the VBS as a User and it would install fine. I also used psexec /i /s cmd.exe and run as local system successfully but still no luck with automated install on startup.

I then proceeded to try GP Software Installation, but once again no joy. I can launch the MSI using Local System and installs successfully.

Nothing in event viewer that shows me anything when it does not install.

HELP ...... a whole day wasted on this so far!!
0
Comment
Question by:Flipp
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
8 Comments
 
LVL 22

Expert Comment

by:yo_bee
ID: 40320197
Have you tried using Computer Software Installation via GPO yet?
0
 
LVL 6

Author Comment

by:Flipp
ID: 40320288
Thst was one of the two ways i tried and failed. If i put another msi in the same folder and  it works fine but not for the downloaded msi for Trend.
0
 
LVL 22

Expert Comment

by:yo_bee
ID: 40320971
Have you enable Installer Logging. If not I would do so and see what it exposes .
http://support.microsoft.com/kb/223300
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 6

Author Comment

by:Flipp
ID: 40322231
I don;t think that the MSI is even firing from Group Policy applying as there is nothing in Event Viewer saying so. Ideally I would like to know/see that the installer is being executed before enabling MSI logging :)

Thoughts?
0
 
LVL 6

Author Comment

by:Flipp
ID: 40322233
And/or why the VBS in Computer Startup Scripts does not install either. As previously mentioned I can run it using Local System CMD and it installs fine but not using GP.
0
 
LVL 6

Accepted Solution

by:
Flipp earned 0 total points
ID: 40322316
Found the issue ...... http://esupport.trendmicro.com/solution/en-us/1059376.aspx

I wonder how I could found this out through logging of GP Software Installation?
0
 
LVL 34

Expert Comment

by:Seth Simmons
ID: 40854374
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article, I am going to show you how to simulate a multi-site Lab environment on a single Hyper-V host. I use this method successfully in my own lab to simulate three fully routed global AD Sites on a Windows 10 Hyper-V host.
Always backup Domain, SYSVOL etc.using processes according to Microsoft Best Practices. This is meant as a disaster recovery process for small environments that did not implement backup processes and did not run a secondary domain controller that ne…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question