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Issue with deploying Trend Micro Security Services via Windows Startup Script or Software Installation

Posted on 2014-09-11
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Last Modified: 2015-06-27
I am having a lot of issues with deploying Trend Micro Security Services agent with MSI in GPO Software Installation or using the VBS file made available from Trend Micro (http://esupport.trendmicro.com/solution/en-us/1055230.aspx).
I think I had the issue worked out as a security permission on folder share, but after adding Everyone I still could not get it working.
I started off by following TM suggestion to use VBS in Startup Script, but had issues in that nothing would happen. RSOP would show the VBS file so GPO was fine, but no idea why nothing installed. I could manually run the VBS as a User and it would install fine. I also used psexec /i /s cmd.exe and run as local system successfully but still no luck with automated install on startup.

I then proceeded to try GP Software Installation, but once again no joy. I can launch the MSI using Local System and installs successfully.

Nothing in event viewer that shows me anything when it does not install.

HELP ...... a whole day wasted on this so far!!
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Question by:Flipp
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8 Comments
 
LVL 23

Expert Comment

by:yo_bee
ID: 40320197
Have you tried using Computer Software Installation via GPO yet?
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Author Comment

by:Flipp
ID: 40320288
Thst was one of the two ways i tried and failed. If i put another msi in the same folder and  it works fine but not for the downloaded msi for Trend.
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LVL 23

Expert Comment

by:yo_bee
ID: 40320971
Have you enable Installer Logging. If not I would do so and see what it exposes .
http://support.microsoft.com/kb/223300
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Author Comment

by:Flipp
ID: 40322231
I don;t think that the MSI is even firing from Group Policy applying as there is nothing in Event Viewer saying so. Ideally I would like to know/see that the installer is being executed before enabling MSI logging :)

Thoughts?
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Author Comment

by:Flipp
ID: 40322233
And/or why the VBS in Computer Startup Scripts does not install either. As previously mentioned I can run it using Local System CMD and it installs fine but not using GP.
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Accepted Solution

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Flipp earned 0 total points
ID: 40322316
Found the issue ...... http://esupport.trendmicro.com/solution/en-us/1059376.aspx

I wonder how I could found this out through logging of GP Software Installation?
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Expert Comment

by:Seth Simmons
ID: 40854374
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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