Solved

Word 2010 - error in user profile

Posted on 2014-09-12
9
120 Views
Last Modified: 2015-03-24
Hi experts.

Imagine a single machine with two windows 8.1 users using word of office 2010, sp3.
User A has no problems editing a document.
User B edits the same document, takes the same actions and word acts weird and results are unusable.

Logical consequence: user profile of B is somewhat broken.
However, we want to avoid to recreate the whole profile as he has so many other programs configured. So we just want to reset word's settings. So we go and ask MS what to do and MS offers a word-profile-reset tool.
http://support.microsoft.com/kb/822005/en-us
Neat. But it did not solve the problem.
Cosequence: it is no problem within the word profile settings.

Question:
Where else could that problem be found?
What other part of the user profile does word use?
0
Comment
Question by:McKnife
  • 6
  • 3
9 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 40318805
Process Monitor v3.1 might help you determining which registry key or file User B is unable to access/write when performing the operation he fails. The tool records almost everything. Apply some filters and you should discover what's wrong.
0
 
LVL 53

Author Comment

by:McKnife
ID: 40318809
We did that already, I am experienced with procmon troubleshooting and even compared that log of User B to the one of A, nothing found within thousands of (filtered) log lines.
0
 
LVL 19

Expert Comment

by:strivoli
ID: 40318820
Did you consider creating a brand new User (such as User C) on the W8.1? Does that User C run without issues?
0
 
LVL 53

Author Comment

by:McKnife
ID: 40318823
Yes it does, but how does that help? We try to avoid using a new profile.
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 19

Expert Comment

by:strivoli
ID: 40318839
I know you don't want to create a new profile for User B but I asked you to perform this test in order to be sure that a brand new User/Profile would run smoothly.
The MS's link you provided is a "Fix IT" solution. Did you run the "Fix IT" when logged as User B?
Furthermore... did you try opening Word without any add-ons?
0
 
LVL 53

Author Comment

by:McKnife
ID: 40318854
I wrote that I ran the fixit, and yes, as B.
There's only one addon and within it is that error. I will see what to do with that addon, hang on.
0
 
LVL 53

Author Comment

by:McKnife
ID: 40319497
Ok, I won a little more insight.
The addon is not the culprit as the function in question is not inside that addon but only used by that addon. So if we disable that addon, the error persists.

So I will be come more specific: the error happens whenever we have a table of contents and try to refresh it by pressing F9. Is anyone here able to tell me what external software component is used to refresh it? Because with all word settings reset, it has to be something outside of word, something belonging to windows.
0
 
LVL 53

Accepted Solution

by:
McKnife earned 0 total points
ID: 40676702
(More than) Time to finish. It turned out to be ignorance. Users reporting errors incorrectly, me not being familiar with the results of all users involved. The users used different versions of the same document and not the identical one 8as they thought and told me) so much confusion was created.

Big sorry to all that invested time and tried to help!
0
 
LVL 53

Author Closing Comment

by:McKnife
ID: 40684207
-wrong assumptions leading to confusion-
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

It is often necessary in this forum and others to illustrate Word fields as text with the field delimiters replaced with the curly brackets that the delimiters resemble when field codes are being displayed on the document. This means that the text c…
Preface: When I started this series, I used the term CommandBars because that is the Office Object class that it discusses. Unfortunately, when Microsoft introduced Office 2007, they replaced the standard Commandbar menus with "The Ribbon" and rem…
This video teaches the viewer how to align pictures around text while keeping the text properly aligned in the document.
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

708 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now