Best practice - Mailbox access
Posted on 2014-09-12
Interested to know what other organisations do when users need access to their colleagues mailboxes?
Our current policy dictates the mailbox owner must give written approval to IT support to gain access.
Obviously Directors or HR can over-ride this, again by written confirmation to IT support.
Once we receive the written confirmation we will grant full mailbox access using the Exchange management console.
Some users only want to give their colleague access for a day or week etc (whilst on holiday for example)
This means we have to grant the access, and then remember to remove it on the end date.
This is rather impractical, we support 100+ users. some of our staff's request are extreme.
For example... "I want Joe Bloggs to access my mailbox on Monday, and Jane Bloggs to access it on Tuesday and then Joe access it on Wednesday..."
What do you guys do?
We're using Exchange 2010 and Outlook 2010