Solved

RDP to server 2012 Failure

Posted on 2014-09-12
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Last Modified: 2014-09-26
Hi,

We have two servers running W2k8 and just introduced Win Server 2012 on the network.
I have lost connectivity to the Win 2012 server via RDP and getting the following message each time i boot it up.

"remote desktop licensing mode is not configure"

can somebody help please?

Thanks.
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Question by:fbanda
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Expert Comment

by:rhandels
ID: 40319274
"remote desktop licensing mode is not configure" is only being used when you have actually installed the Remote Desktop feature, this used to be the terminal server feature. You only need this feature if you need to have more than 2 active RDP sessions on a server concurrently.

If you only need the 2 administrative RDP sessions there is no need to install the Remote Desktop feature. Also, if you have an RDP session and you reboot the machine the session will be lost.
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Author Comment

by:fbanda
ID: 40322074
I dont know if i understand your response.
The issue am facing is that i cannot RDP into this Win2012 server.
Each time i reboot it the message "remote desktop licensing mode is not configure" appears.
It was working before but since we had a power failure as the UPS gave up, this message has been showing each time i reboot he server.
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Expert Comment

by:rhandels
ID: 40322569
As said, the error you are getting implies that Remote Desktop Feature is installed on the server, otherwise you wouldn't need to have a license to RDP into the server. You always have 2 administrative licenses for RDP'ing.

If you log into the server on the console, can you see if the Remote Desktop Service is started? What happens if you log on to the console with account A and try to connect using RDP with that same account A??
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Author Comment

by:fbanda
ID: 40331605
Hi Rhandels,

Sorry for the delay i was out of town and still could not RDP into the server.
I recall some administrator installing RDP feature, i will counter check tomorrow as soon as am on site and give you feedback.

Thanks.
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Expert Comment

by:rhandels
ID: 40332045
Installing the RDP feature makes the server a terminal server where users can login. This means you need to have licenses (officially they are called CAL's, Client Access Licenses) which you don't have if i'm correct??

Uninstalling the feature will remove the need to have these licenses and will give you back your 2 administrative RDP sessions.
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Author Comment

by:fbanda
ID: 40344367
Hi,
Sorry i was out of ntown but am back.

The Remote Desktop service is running fine.
When i try to RDP into the server it prompts for user login but when i input the credentials it kicks me out and takes me back to the login screen.
We dont have RDP CALs for this server but i would like to use the native two default that come with the server.
I have tried to uninstall the Remote Desktop Service under server manager but the box is greyed out.
How can i go about it?

Thanks.
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Accepted Solution

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rhandels earned 500 total points
ID: 40345694
You need to uninstall this feature while using a console session to the server. Otherwise you cannot uninstall the Remote desktop feature. It is not a service but a feature, just as AD is a feature of a Windows server.

Normally this should remove the TS feature and would bring back the 2 administrative sesions back.

Also, what account are you logging into on the server??
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Author Comment

by:fbanda
ID: 40346138
Hi

Am logged in as Administrator, where do i do this? From server manager?
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Author Comment

by:fbanda
ID: 40346416
Hi rhandels,

I managed to uninstall the RDP service via the console.
Thanks a lot you are the man!!
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Expert Comment

by:rhandels
ID: 40346577
Good to hear it is solved.. :)
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