My laptop was one of the systems adversely affected by Microsoft's bad, mid-August update. As I read on several forums, I was only able to get Windows to even load after I had manually deleted the file "fntcache.dat" through a system prompt command.
Unfortunately, when Windows finally reloaded, it is not telling me that my copy of Windows is not genuine. This seems absurd to me as I have been running this version of Windows for about two years without any problems. When I try to follow the prompts in the various Windows pop-ups that arise to alert me to the issue, I am unable to actually reach anyone at Microsoft support to submit the diagnostic file that it prompts me to create
To the extent that it impacts the analysis, I truly do believe that the copy of Windows 7 Pro I am using is legitimate. I believe the laptop came preloaded with Windows 7 Home that I upgraded through the control panel and web to Windows 7 Pro.
What is the most efficient way to go about getting the validation error cleared?