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Outlook has started to throw up errors

Posted on 2014-09-12
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Last Modified: 2014-09-22
I am using Outlook 2007 client to access NHS mail. It has worked perfectly fine so far, but since today morning its throwing error.

Unhandled exception at 0x53F03620 (OLMAPI32.DLL) in OUTLOOK.EXE: 0xC0000005: Access violation reading location 0x00000010.

I have ran repair option and uninstalled and re-installed the client but still the same problem.
Also when I had the opportunity - ran the debug - when it was offered

The system also uses an enterprise version of GroupWise. Both have coexisted quite happily.
Apart from this error, there is nothing much else I can see.
Outlook2007-Error.PNG
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Question by:gavin_d
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Don Thomson earned 500 total points
ID: 40319261
1 - try running outlook in Safe mode  - if the error stops - go through the add-ins - one of them will most likely be the problem

2 - Do a memtest  on the ram - from a bootable CD

3 - Check the person's hard drive for errors  (Chkdsk /f)  

4 - Clean out your Temp folder

5 - Check for Malware - I usually run a stand alone Malwarebytes regardless of what Virus software is running (Last week I had a client show no errors running an up to date Norton  yet MalwareBytes ran   and showed over 250 problems including a keyboard logger
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Author Comment

by:gavin_d
ID: 40319272
will test this am, thanks
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Author Closing Comment

by:gavin_d
ID: 40337888
Would be worth adding to the solution to run a Registry checker and application remover to do a clean up.
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Author Comment

by:gavin_d
ID: 40337899
OK my posted comment was not saved.
in addition to the suggestions made - I uninstalled the application (again), ran a registry checker / application remover / then ran chkdisk /f.
Can only presume that there must have been some corrupt data left over the first time round.
Thanks again.
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