censura
asked on
Active sync not working
Hi, i am trying to set up active sync on our sbs2003 server. It won't work. I did the connectivity test and got the report below, any ideas how to get it to work. Thanks
The Exchange ActiveSync test failed.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Elapsed Time: 1217 ms.
https://testconnectivity.microsoft.com/Images/Minus.gif
Test Steps
https://testconnectivity.microsoft.com/Images/Success.png
Attempting to resolve the host name mail.academygroupuk.com in DNS.
The host name resolved successfully.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
IP addresses returned: 92.27.135.163
Elapsed Time: 470 ms.
https://testconnectivity.microsoft.com/Images/Success.png
Testing TCP port 443 on host mail.academygroupuk.com to ensure it's listening and open.
The port was opened successfully.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Elapsed Time: 284 ms.
https://testconnectivity.microsoft.com/Images/Error.png
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Elapsed Time: 462 ms.
https://testconnectivity.microsoft.com/Images/Minus.gif
Test Steps
https://testconnectivity.microsoft.com/Images/Success.png
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.academygroupuk.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Remote Certificate Subject: CN=mail.academygroupuk.com , CN=companyweb, CN=sbs2003, CN=localhost, CN=sbs2003.academy.local, Issuer: CN=mail.academygroupuk.com , CN=companyweb, CN=sbs2003, CN=localhost, CN=sbs2003.academy.local.
Elapsed Time: 418 ms.
https://testconnectivity.microsoft.com/Images/Success.png
Validating the certificate name.
The certificate name was validated successfully.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Host name mail.academygroupuk.com was found in the Certificate Subject Common name.
Elapsed Time: 0 ms.
https://testconnectivity.microsoft.com/Images/Error.png
Validating certificate trust for Windows Mobile devices.
Certificate trust validation failed.
https://testconnectivity.microsoft.com/Images/Minus.gif
Test Steps
https://testconnectivity.microsoft.com/Images/Error.png
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=mail.academygroupuk.com , CN=companyweb, CN=sbs2003, CN=localhost, CN=sbs2003.academy.local.
A certificate chain couldn't be constructed for the certificate.
https://testconnectivity.microsoft.com/Images/GreenRtArrow.jpg Tell me more about this issue and how to resolve it
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
The certificate chain didn't end in a trusted root. Root = CN=mail.academygroupuk.com , CN=companyweb, CN=sbs2003, CN=localhost, CN=sbs2003.academy.local
Elapsed Time: 20 ms.
The Exchange ActiveSync test failed.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Elapsed Time: 1217 ms.
https://testconnectivity.microsoft.com/Images/Minus.gif
Test Steps
https://testconnectivity.microsoft.com/Images/Success.png
Attempting to resolve the host name mail.academygroupuk.com in DNS.
The host name resolved successfully.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
IP addresses returned: 92.27.135.163
Elapsed Time: 470 ms.
https://testconnectivity.microsoft.com/Images/Success.png
Testing TCP port 443 on host mail.academygroupuk.com to ensure it's listening and open.
The port was opened successfully.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Elapsed Time: 284 ms.
https://testconnectivity.microsoft.com/Images/Error.png
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Elapsed Time: 462 ms.
https://testconnectivity.microsoft.com/Images/Minus.gif
Test Steps
https://testconnectivity.microsoft.com/Images/Success.png
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.academygroupuk.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Remote Certificate Subject: CN=mail.academygroupuk.com
Elapsed Time: 418 ms.
https://testconnectivity.microsoft.com/Images/Success.png
Validating the certificate name.
The certificate name was validated successfully.
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
Host name mail.academygroupuk.com was found in the Certificate Subject Common name.
Elapsed Time: 0 ms.
https://testconnectivity.microsoft.com/Images/Error.png
Validating certificate trust for Windows Mobile devices.
Certificate trust validation failed.
https://testconnectivity.microsoft.com/Images/Minus.gif
Test Steps
https://testconnectivity.microsoft.com/Images/Error.png
The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=mail.academygroupuk.com
A certificate chain couldn't be constructed for the certificate.
https://testconnectivity.microsoft.com/Images/GreenRtArrow.jpg Tell me more about this issue and how to resolve it
https://testconnectivity.microsoft.com/Images/Minus.gif
Additional Details
The certificate chain didn't end in a trusted root. Root = CN=mail.academygroupuk.com
Elapsed Time: 20 ms.
ASKER
Hi thank you, i followed your steps when setting this up in the first instance, i ran the test again as suggested and it failed at the en see below
The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Additional Details
Elapsed Time: 2260 ms.
Test Steps
Attempting to resolve the host name mail.academygroupuk.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 92.27.135.163
Elapsed Time: 343 ms.
Testing TCP port 443 on host mail.academygroupuk.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 163 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 429 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.academygroupuk.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=mail.academygroupuk.com , CN=companyweb, CN=sbs2003, CN=localhost, CN=sbs2003.academy.local, Issuer: CN=mail.academygroupuk.com , CN=companyweb, CN=sbs2003, CN=localhost, CN=sbs2003.academy.local.
Elapsed Time: 403 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name mail.academygroupuk.com was found in the Certificate Subject Common name.
Elapsed Time: 0 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 9/11/2014 3:12:20 PM, NotAfter = 9/11/2019 3:12:20 PM
Elapsed Time: 0 ms.
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Elapsed Time: 541 ms.
Testing HTTP Authentication Methods for URL https://mail.academygroupuk.com/Microsoft-Server-ActiveSync/.
The HTTP authentication methods are correct.
Additional Details
The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic
HTTP Response Headers:
MicrosoftOfficeWebServer: 5.0_Pub
Content-Length: 83
Content-Type: text/html
Date: Fri, 12 Sep 2014 13:33:13 GMT
Server: Microsoft-IIS/6.0
WWW-Authenticate: Basic realm="academygropupuk.com "
X-Powered-By: ASP.NET
Elapsed Time: 465 ms.
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Elapsed Time: 316 ms.
Test Steps
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
HTTP Response Headers:
MicrosoftOfficeWebServer: 5.0_Pub
Content-Length: 83
Content-Type: text/html
Date: Fri, 12 Sep 2014 13:33:13 GMT
Server: Microsoft-IIS/6.0
WWW-Authenticate: Basic realm="academygropupuk.com "
X-Powered-By: ASP.NET
Elapsed Time: 316 ms
The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Additional Details
Elapsed Time: 2260 ms.
Test Steps
Attempting to resolve the host name mail.academygroupuk.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 92.27.135.163
Elapsed Time: 343 ms.
Testing TCP port 443 on host mail.academygroupuk.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Elapsed Time: 163 ms.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 429 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.academygroupuk.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=mail.academygroupuk.com
Elapsed Time: 403 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name mail.academygroupuk.com was found in the Certificate Subject Common name.
Elapsed Time: 0 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 9/11/2014 3:12:20 PM, NotAfter = 9/11/2019 3:12:20 PM
Elapsed Time: 0 ms.
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Elapsed Time: 541 ms.
Testing HTTP Authentication Methods for URL https://mail.academygroupuk.com/Microsoft-Server-ActiveSync/.
The HTTP authentication methods are correct.
Additional Details
The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic
HTTP Response Headers:
MicrosoftOfficeWebServer: 5.0_Pub
Content-Length: 83
Content-Type: text/html
Date: Fri, 12 Sep 2014 13:33:13 GMT
Server: Microsoft-IIS/6.0
WWW-Authenticate: Basic realm="academygropupuk.com
X-Powered-By: ASP.NET
Elapsed Time: 465 ms.
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Elapsed Time: 316 ms.
Test Steps
Attempting to send the OPTIONS command to the server.
Testing of the OPTIONS command failed. For more information, see Additional Details.
Tell me more about this issue and how to resolve it
Additional Details
An HTTP 401 Unauthorized response was received from the server. This may be the result of invalid credentials or a configuration problem on the Exchange Server.
HTTP Response Headers:
MicrosoftOfficeWebServer: 5.0_Pub
Content-Length: 83
Content-Type: text/html
Date: Fri, 12 Sep 2014 13:33:13 GMT
Server: Microsoft-IIS/6.0
WWW-Authenticate: Basic realm="academygropupuk.com
X-Powered-By: ASP.NET
Elapsed Time: 316 ms
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
great
If it doesn't pass the test again, please work your way through my article and shout if you get stuck anywhere.
https://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html
Alan