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HP MSM720 - Ap's MSM430 losing connection with controller

Posted on 2014-09-12
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Last Modified: 2014-10-18
Hi. I'm facing an issue where all AP's are losing connection and start to update configurations from controller again. I don't know what I can check to diagnose this issue. Any idea?

Thanks!
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Question by:andersoncarvalho
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18 Comments
 
LVL 62

Expert Comment

by:gheist
ID: 40322510
Most likely there is a firewall in between that drops the permanently open control connection.
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LVL 1

Author Comment

by:andersoncarvalho
ID: 40326178
Hi Gheist. Thanks for you help. I don't have any firewall in bettween, one of the things that I notice is that all ap's just start synchronizing again they do not restart. Any idea?
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LVL 62

Expert Comment

by:gheist
ID: 40326199
Can you count PoE consumption? Maybe they all restart. Or the electricity has some problem in general (like broken UPS)?
Yes thay reload config on restart.
Can you place one AP next to controller on same electricity to and check if that joind the configme party?
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Author Comment

by:andersoncarvalho
ID: 40326255
Hi. Actually the controller and Ap's are in the same electricity, I don't think they restart because when I check how long they are connected with controller it shows since yesterday for example. Is there any log where I can check the reason of this re-synchronization?
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LVL 62

Expert Comment

by:gheist
ID: 40326629
You need to set syslog address outside wireless controller, because that one has no brain to keep few thousands lines of logs on AP start...
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LVL 1

Author Comment

by:andersoncarvalho
ID: 40338997
I've requested that this question be deleted for the following reason:

i did note solve the problem yet. Anyway I'm going to hire a partner to identify it.
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LVL 62

Expert Comment

by:gheist
ID: 40338998
If they gather syslog thay prove us right...
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Author Comment

by:andersoncarvalho
ID: 40341868
Here is part of the log I got from controller.
log.txt
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LVL 62

Expert Comment

by:gheist
ID: 40342235
It clearly says where to look further.
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Author Comment

by:andersoncarvalho
ID: 40342254
Thanks gheist. Can you specify it?
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LVL 62

Assisted Solution

by:gheist
gheist earned 800 total points
ID: 40342627
Sep 23 16:16:57      err      maestro_sc      RPC failed, command not executed (rccd logs may reveal more): RPC: Timed out

Check process list on APs - probably some useless service pushes rccd out of memory and it does not respond to controller.
Also look for rccd log in each AP...
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LVL 1

Author Comment

by:andersoncarvalho
ID: 40342715
What do you mean when you say Proccess List? I'm sorry for so many questions I know almost nothing about this controller.
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LVL 62

Expert Comment

by:gheist
ID: 40342763
I think it is "ps" command when logged in to access point....
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LVL 1

Author Comment

by:andersoncarvalho
ID: 40346170
Hi! Can you explain what means "rccd logs may reveal more". Where can I find these logs?
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LVL 62

Expert Comment

by:gheist
ID: 40346210
rccd is one of processes running on access point. It is responsible for handling control commands from controller. It writes log to local nvram unless you record it over syslog. browse to access point web page and check if you can get that log displayed.
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Accepted Solution

by:
andersoncarvalho earned 0 total points
ID: 40377049
I upgraded the firmware and now it's fine.
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Author Closing Comment

by:andersoncarvalho
ID: 40388581
It was what really solved the problem. None of the others solved the problem itself.
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