Solved

HP MSM720 - Ap's MSM430 losing connection with controller

Posted on 2014-09-12
18
1,259 Views
Last Modified: 2014-10-18
Hi. I'm facing an issue where all AP's are losing connection and start to update configurations from controller again. I don't know what I can check to diagnose this issue. Any idea?

Thanks!
0
Comment
Question by:andersoncarvalho
  • 9
  • 8
18 Comments
 
LVL 61

Expert Comment

by:gheist
ID: 40322510
Most likely there is a firewall in between that drops the permanently open control connection.
0
 
LVL 1

Author Comment

by:andersoncarvalho
ID: 40326178
Hi Gheist. Thanks for you help. I don't have any firewall in bettween, one of the things that I notice is that all ap's just start synchronizing again they do not restart. Any idea?
0
 
LVL 61

Expert Comment

by:gheist
ID: 40326199
Can you count PoE consumption? Maybe they all restart. Or the electricity has some problem in general (like broken UPS)?
Yes thay reload config on restart.
Can you place one AP next to controller on same electricity to and check if that joind the configme party?
0
 
LVL 1

Author Comment

by:andersoncarvalho
ID: 40326255
Hi. Actually the controller and Ap's are in the same electricity, I don't think they restart because when I check how long they are connected with controller it shows since yesterday for example. Is there any log where I can check the reason of this re-synchronization?
0
 
LVL 61

Expert Comment

by:gheist
ID: 40326629
You need to set syslog address outside wireless controller, because that one has no brain to keep few thousands lines of logs on AP start...
0
 
LVL 1

Author Comment

by:andersoncarvalho
ID: 40338997
I've requested that this question be deleted for the following reason:

i did note solve the problem yet. Anyway I'm going to hire a partner to identify it.
0
 
LVL 61

Expert Comment

by:gheist
ID: 40338998
If they gather syslog thay prove us right...
0
 
LVL 1

Author Comment

by:andersoncarvalho
ID: 40341868
Here is part of the log I got from controller.
log.txt
0
Network it in WD Red

There's an industry-leading WD Red drive for every compatible NAS system to help fulfill your data storage needs. With drives up to 8TB, WD Red offers a wide array of solutions for customers looking to build the biggest, best-performing NAS storage solution.  

 
LVL 61

Expert Comment

by:gheist
ID: 40342235
It clearly says where to look further.
0
 
LVL 1

Author Comment

by:andersoncarvalho
ID: 40342254
Thanks gheist. Can you specify it?
0
 
LVL 61

Assisted Solution

by:gheist
gheist earned 200 total points
ID: 40342627
Sep 23 16:16:57      err      maestro_sc      RPC failed, command not executed (rccd logs may reveal more): RPC: Timed out

Check process list on APs - probably some useless service pushes rccd out of memory and it does not respond to controller.
Also look for rccd log in each AP...
0
 
LVL 1

Author Comment

by:andersoncarvalho
ID: 40342715
What do you mean when you say Proccess List? I'm sorry for so many questions I know almost nothing about this controller.
0
 
LVL 61

Expert Comment

by:gheist
ID: 40342763
I think it is "ps" command when logged in to access point....
0
 
LVL 1

Author Comment

by:andersoncarvalho
ID: 40346170
Hi! Can you explain what means "rccd logs may reveal more". Where can I find these logs?
0
 
LVL 61

Expert Comment

by:gheist
ID: 40346210
rccd is one of processes running on access point. It is responsible for handling control commands from controller. It writes log to local nvram unless you record it over syslog. browse to access point web page and check if you can get that log displayed.
0
 
LVL 1

Accepted Solution

by:
andersoncarvalho earned 0 total points
ID: 40377049
I upgraded the firmware and now it's fine.
0
 
LVL 1

Author Closing Comment

by:andersoncarvalho
ID: 40388581
It was what really solved the problem. None of the others solved the problem itself.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Need WiFi? Often, there are perfectly good networks that don't have WiFi capability - and there's a need to add it.  - Perhaps you have an Ethernet port into a network but no WiFi nearby. - Perhaps you have a powerline extender and no WiFi at the…
Creating an OSPF network that automatically (dynamically) reroutes network traffic over other connections to prevent network downtime.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now