"The referenced account is currently locked and cannot be logged into" error on an admin account

We have an administrator account that is getting locked up after each use. We will unlock it and can use it one time and it locks up the next time. To the point, I added a computer to a domain using the admin account and when it asked me to reboot, it locked up. We have changed the pw and it still does it. Please help.
kwhittemoreAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Chris HInfrastructure ManagerCommented:
delete the user profile on the box

browse c:\users or c:\documents and settings

Find the user profile

create a backup directory

move their profile there temporarily and see if the problem persists.


Also, check and make sure there are no scheduled tasks or services launching as said user.
0
kwhittemoreAuthor Commented:
this is happening on more than one box so where should I do this?
0
PowerEdgeTechIT ConsultantCommented:
Did you change the password before this all started?

Chances are there is some computer or server out there that has a drive mapped using his credentials, and when the password was changed, it keeps trying to authenticate that drive map, causing it to get locked out.

You might check the security audit logs on the DC to see where the requests are originating.

If you have Exchange or that person is using some "mobile" service, make sure they have updated their password.  Expired or changed passwords that aren't updated on the phone for Exchange access is probably the most common reason I see for this.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Chris HInfrastructure ManagerCommented:
What poweredge said, try removing the log in script in AD
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
kwhittemoreAuthor Commented:
Also, it's a brand new install so nothing should be scheduled or launching.
0
kwhittemoreAuthor Commented:
I will try that and get back to you.
0
pothireddysunilCommented:
Did u used this account to run something on the server. Like service or drive maps or in any application and may be somewhere u used this account and forgot it. May there are causing the issues. To resolve, just change the administrator account password and it should resolve the issue.
0
kwhittemoreAuthor Commented:
We have changed the password several times and it continues to do the same thing. If I reboot it sometimes will allow me to login as myself then go to User Accounts. When I try to view that, I have to use the admin account and I can login there one time and one time only. After that I get the same message.
0
PowerEdgeTechIT ConsultantCommented:
Check your DC ... the bad requests may not be coming from that PC.
0
kwhittemoreAuthor Commented:
multiple solutions. thanks.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Server Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.