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"The referenced account is currently locked and cannot be logged into" error on an admin account

Posted on 2014-09-12
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Last Modified: 2014-09-24
We have an administrator account that is getting locked up after each use. We will unlock it and can use it one time and it locks up the next time. To the point, I added a computer to a domain using the admin account and when it asked me to reboot, it locked up. We have changed the pw and it still does it. Please help.
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Question by:kwhittemore
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10 Comments
 
LVL 16

Assisted Solution

by:choward16980
choward16980 earned 333 total points
ID: 40319434
delete the user profile on the box

browse c:\users or c:\documents and settings

Find the user profile

create a backup directory

move their profile there temporarily and see if the problem persists.


Also, check and make sure there are no scheduled tasks or services launching as said user.
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Author Comment

by:kwhittemore
ID: 40319445
this is happening on more than one box so where should I do this?
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LVL 33

Expert Comment

by:PowerEdgeTech
ID: 40319448
Did you change the password before this all started?

Chances are there is some computer or server out there that has a drive mapped using his credentials, and when the password was changed, it keeps trying to authenticate that drive map, causing it to get locked out.

You might check the security audit logs on the DC to see where the requests are originating.

If you have Exchange or that person is using some "mobile" service, make sure they have updated their password.  Expired or changed passwords that aren't updated on the phone for Exchange access is probably the most common reason I see for this.
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LVL 16

Accepted Solution

by:
choward16980 earned 333 total points
ID: 40319450
What poweredge said, try removing the log in script in AD
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Author Comment

by:kwhittemore
ID: 40319451
Also, it's a brand new install so nothing should be scheduled or launching.
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Author Comment

by:kwhittemore
ID: 40319455
I will try that and get back to you.
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LVL 1

Expert Comment

by:pothireddysunil
ID: 40319612
Did u used this account to run something on the server. Like service or drive maps or in any application and may be somewhere u used this account and forgot it. May there are causing the issues. To resolve, just change the administrator account password and it should resolve the issue.
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Author Comment

by:kwhittemore
ID: 40323117
We have changed the password several times and it continues to do the same thing. If I reboot it sometimes will allow me to login as myself then go to User Accounts. When I try to view that, I have to use the admin account and I can login there one time and one time only. After that I get the same message.
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LVL 33

Assisted Solution

by:PowerEdgeTech
PowerEdgeTech earned 167 total points
ID: 40323272
Check your DC ... the bad requests may not be coming from that PC.
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Author Closing Comment

by:kwhittemore
ID: 40342592
multiple solutions. thanks.
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