Solved

Cannot locate recurrence information for this appointment in Outlook 2007

Posted on 2014-09-12
2
129 Views
Last Modified: 2014-09-18
When starting Outlook 2007 I get a list of reminders that show due in 2 minutes but the reminders are old reminders that were dismissed long ago.  I can not dismiss them, snooze them or delete them.

I have tried using the cleanreminders switch.  I have tried using the MFCMAPI tool and I have tried to delete the items using Outlook OWA.  I also tried to delete the items using a non cached mode of the account.

We are using Exchange 2010 and Outlook 2007.

Thanks for your assistance.
0
Comment
Question by:tbudo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 2

Accepted Solution

by:
Mandy_ earned 500 total points
ID: 40319915
Use a List view (View ribbon, Change view) - can you find an appointment of the same name as the reminder? If so, use Shift+Delete or drag it to the deleted items folder.
What about mobile devices like BB or Apple devices?Apple devices are know to cause problems when you accept meetings on it.
Could be also an issue with sync. When you delete them in Outlook, they are syncing back from the BB or Ipad. Can you find them on the BB or ipad? If so, try deleting them from it - it will be the easiest way. Or you can delete the calendar cache on the BB and resync.
0
 

Author Closing Comment

by:tbudo
ID: 40331046
Upon deleting the ost file for the affected exchange account and letting it rebuild, there have been no instances of the mentioned issue.
This may have been a synchronization issue between the Exchange server and the desktop ost file.

Thanks for your help.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will guide you to convert a grid from a picture into Excel format using Microsoft OneNote and no other 3rd party application.
My experience with Windows 10 over a one year period and suggestions for smooth operation
The viewer will learn how to simulate a series of sales calls dependent on a single skill level and learn how to simulate a series of sales calls dependent on two skill levels. Simulating Independent Sales Calls: Enter .75 into cell C2 – “skill leve…
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question