Solved

Outlook 2010 Message Refresh Issue

Posted on 2014-09-12
3
164 Views
Last Modified: 2014-09-28
Have a PC with Outlook that has a refresh issue when trying to read a long message.  Open the message, scroll down (or up) and the lines are condensed, overwritten, act like an accordion.  They collapse and expand again.  

Have updated the video driver, BIOS, changed the signature font, checked the mouse settings, removed unneeded add-ins, removed speech recognition, reset the Outlook view, repaired Office, checked for malware, ran ccleaner, swapped out the mouse and keyboard.

This happens with any long message on any of the 3 screens the user has.  However, when I remote in, the problem clears until I get out of the PC.  This does not happen with any other software on the PC.
0
Comment
Question by:sec1971
  • 2
3 Comments
 
LVL 23

Expert Comment

by:Mohammed Hamada
ID: 40324733
It could be a malfunctioned VGA card or controller.. have you tried to benchmark the VGA before! when the benchmark works it boosts the VGA to its limit or little beyond that so if it's malfunctioned there you'll be able to obviously see it.
0
 

Accepted Solution

by:
sec1971 earned 0 total points
ID: 40326403
I moved the hard drive to the same model PC that does not have the refresh problem and the problem followed the hard drive.  So, it is definitely a software issue and only happens with Outlook.  Would appreciate any other suggestions.
0
 

Author Closing Comment

by:sec1971
ID: 40348373
Closing this question.  Unresolved.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question