Solved

dump file help

Posted on 2014-09-12
2
172 Views
Last Modified: 2014-09-12
Hi Folks! I have a dump file here that I was hoping someone could help me analyze to find the root cause of the bluescreen. I believe it was either BIOS or graphic driver as both were out of date for available versions on the machine. I just wanted to make sure those were possible root causes according to the dump file. Thanks!
dumpfile.dmp
0
Comment
Question by:mrosier
2 Comments
 
LVL 6

Accepted Solution

by:
Chad Franks earned 500 total points
ID: 40319876
The dump file reads:

dumpfile (1).dmp      9/12/2014 9:01:32 AM      SYSTEM_THREAD_EXCEPTION_NOT_HANDLED      0x1000007e      ffffffff`c0000005      fffff880`06646dbc      fffff880`04e48728      fffff880`04e47f80      igdkmd64.sys      igdkmd64.sys+1c8c3f                              x64      igdkmd64.sys+23bdbc       4      15      7601      319,930      9/12/2014 2:11:28 PM      

The
igdkmd64.sys  is the Intel graphics Driver.  You are having a driver conflict.  I would boot into safe mode and reload the the graphic drivers with the correct ones.
0
 

Author Comment

by:mrosier
ID: 40319883
ahh ok graphics driver. I did install the newest driver for the machine after it happened. Thanks!!
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Script to change all permissions to my user 7 44
Non admin needs to install programs 17 66
is freezing possible in ssd? 4 45
Server 2012 R2 Radius server and Cisco AP 7 23
First some basics on Windows 7 Backup.  It has 2 components one is a file based backup which is stored in .zip files each zip is split at around 200 Megabytes and there is the Image Backup which is as the name implies a total image of the partition …
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question