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dump file help

Posted on 2014-09-12
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Last Modified: 2014-09-12
Hi Folks! I have a dump file here that I was hoping someone could help me analyze to find the root cause of the bluescreen. I believe it was either BIOS or graphic driver as both were out of date for available versions on the machine. I just wanted to make sure those were possible root causes according to the dump file. Thanks!
dumpfile.dmp
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Question by:mrosier
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Chad Franks earned 500 total points
ID: 40319876
The dump file reads:

dumpfile (1).dmp      9/12/2014 9:01:32 AM      SYSTEM_THREAD_EXCEPTION_NOT_HANDLED      0x1000007e      ffffffff`c0000005      fffff880`06646dbc      fffff880`04e48728      fffff880`04e47f80      igdkmd64.sys      igdkmd64.sys+1c8c3f                              x64      igdkmd64.sys+23bdbc       4      15      7601      319,930      9/12/2014 2:11:28 PM      

The
igdkmd64.sys  is the Intel graphics Driver.  You are having a driver conflict.  I would boot into safe mode and reload the the graphic drivers with the correct ones.
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by:mrosier
ID: 40319883
ahh ok graphics driver. I did install the newest driver for the machine after it happened. Thanks!!
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