Quickbooks Point of Sale Connectivity Problems

I have on user in a work-group that is having connectivity problems trying to connect to a POS database on a host PC. I have another user that connects just fine.

When Quickbooks starts, the problem computer searches and then sees the database, but will not connect. The database name populates in the connection window, but just sits there. If I click connect again, it whirls for a bit then just sits there. I have dissabled the Windows firewall, but still no love. All POS versions are up to date.

Any ideas?
mapalaska2003Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
On the problem computer, try the following:

1. The QuickBooks Network Diagnostic tool:

http://support.intuit.ca/quickbooks/en-ca/iq/Multi-User-Access/Quickbooks-Connection-Diagnostic-Tool/HOW15631.html

2. Repair QuickBooks:  Control Panel, QuickBooks, click on Uninstall/Change, select Change and repair.

3. Ensure the problem computer is properly mapping the folder where the data file lives and not browsing for the connection.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
mapalaska2003Author Commented:
Repair QuickBooks solved the problem. Thanks.
0
mapalaska2003Author Commented:
Repair QuickBooks
0
Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

JohnBusiness Consultant (Owner)Commented:
@mapalaska2003  - Thanks for the update and I was happy to help.
0
mapalaska2003Author Commented:
You've helped me before and I appreciate it.
0
JohnBusiness Consultant (Owner)Commented:
Thank you very much and I am always around to look in and help people.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Productivity Apps

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.