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  • Status: Solved
  • Priority: Medium
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Quickbooks Point of Sale Connectivity Problems

I have on user in a work-group that is having connectivity problems trying to connect to a POS database on a host PC. I have another user that connects just fine.

When Quickbooks starts, the problem computer searches and then sees the database, but will not connect. The database name populates in the connection window, but just sits there. If I click connect again, it whirls for a bit then just sits there. I have dissabled the Windows firewall, but still no love. All POS versions are up to date.

Any ideas?
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mapalaska2003
Asked:
mapalaska2003
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1 Solution
 
John HurstBusiness Consultant (Owner)Commented:
On the problem computer, try the following:

1. The QuickBooks Network Diagnostic tool:

http://support.intuit.ca/quickbooks/en-ca/iq/Multi-User-Access/Quickbooks-Connection-Diagnostic-Tool/HOW15631.html

2. Repair QuickBooks:  Control Panel, QuickBooks, click on Uninstall/Change, select Change and repair.

3. Ensure the problem computer is properly mapping the folder where the data file lives and not browsing for the connection.
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mapalaska2003Author Commented:
Repair QuickBooks solved the problem. Thanks.
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mapalaska2003Author Commented:
Repair QuickBooks
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John HurstBusiness Consultant (Owner)Commented:
@mapalaska2003  - Thanks for the update and I was happy to help.
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mapalaska2003Author Commented:
You've helped me before and I appreciate it.
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John HurstBusiness Consultant (Owner)Commented:
Thank you very much and I am always around to look in and help people.
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