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Quickbooks Point of Sale Connectivity Problems

Posted on 2014-09-12
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Last Modified: 2014-09-25
I have on user in a work-group that is having connectivity problems trying to connect to a POS database on a host PC. I have another user that connects just fine.

When Quickbooks starts, the problem computer searches and then sees the database, but will not connect. The database name populates in the connection window, but just sits there. If I click connect again, it whirls for a bit then just sits there. I have dissabled the Windows firewall, but still no love. All POS versions are up to date.

Any ideas?
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Question by:mapalaska2003
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Accepted Solution

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John Hurst earned 500 total points
ID: 40320025
On the problem computer, try the following:

1. The QuickBooks Network Diagnostic tool:

http://support.intuit.ca/quickbooks/en-ca/iq/Multi-User-Access/Quickbooks-Connection-Diagnostic-Tool/HOW15631.html

2. Repair QuickBooks:  Control Panel, QuickBooks, click on Uninstall/Change, select Change and repair.

3. Ensure the problem computer is properly mapping the folder where the data file lives and not browsing for the connection.
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Author Comment

by:mapalaska2003
ID: 40343007
Repair QuickBooks solved the problem. Thanks.
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Author Closing Comment

by:mapalaska2003
ID: 40343008
Repair QuickBooks
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LVL 95

Expert Comment

by:John Hurst
ID: 40343018
@mapalaska2003  - Thanks for the update and I was happy to help.
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Author Comment

by:mapalaska2003
ID: 40344515
You've helped me before and I appreciate it.
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LVL 95

Expert Comment

by:John Hurst
ID: 40344523
Thank you very much and I am always around to look in and help people.
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