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Firefox 3x on Windows crashes

Posted on 2014-09-12
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Last Modified: 2014-10-07
I have a user who recently upgraded to Firefox 32 on a Windows 7 machine. Other browsers worked well but when he opened Firefox it would crash each time. He would open it the 2nd time and it would stay open with no issues. I checked his plug-ins and some Java plug-ins were not updated so I did the recommended update to Java SE Dev Kit v. 8.20 64-bit. I then uninstalled Firefox 32 and installed Firefox version 28, which is known to fix some crashing issues. I then ran CCleaner to remove any residual files/registry errors.
After he logged back in and opened Firefox 28…same problem.

I’m sure his profile on Windows 7 has corrupt files connected to Firefox and that is the next step but I can use some assistance on pinpointing the issue to resolve this ASAP. Help!
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Question by:Tech_20
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Expert Comment

by:Dan Craciun
ID: 40320018
Keep Shift pressed while FF is starting. This will start FF in safe mode.
If it starts correctly, then one or more add-ons are the problem. Disable add-ons/plugins one by one until you find the culprit.

FF safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

HTH,
Dan
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Expert Comment

by:Dave Baldwin
ID: 40320613
Tonight, Firefox updated from 32.0 to 32.0.1.  Maybe that will help.
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Author Comment

by:Tech_20
ID: 40323597
Thanks, Dan. I'll try that solution.
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Author Comment

by:Tech_20
ID: 40325311
Firefox was restarted in safe mode and still has the same issue. The only other thing I can identify are any possible residual files affecting Firefox but after the last uninstall, I ran CCleaner to remove such files and registry settings connected to Firefox.
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Accepted Solution

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Tech_20 earned 0 total points
ID: 40352212
Thanks for the comments, but the only other option now is to reimage/data migrate due to multiple corrupt files, registry settings in his profile.
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Author Closing Comment

by:Tech_20
ID: 40365520
I would have preferred to have a solution that was more direct (Firefox update, plug-in configuration) however in some cases the only sure-fire method to resolve a software issue is to reimage and provide a fresh, uncorrupted set of system/profile files and folders.
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