Solved

Firefox 3x on Windows crashes

Posted on 2014-09-12
6
203 Views
Last Modified: 2014-10-07
I have a user who recently upgraded to Firefox 32 on a Windows 7 machine. Other browsers worked well but when he opened Firefox it would crash each time. He would open it the 2nd time and it would stay open with no issues. I checked his plug-ins and some Java plug-ins were not updated so I did the recommended update to Java SE Dev Kit v. 8.20 64-bit. I then uninstalled Firefox 32 and installed Firefox version 28, which is known to fix some crashing issues. I then ran CCleaner to remove any residual files/registry errors.
After he logged back in and opened Firefox 28…same problem.

I’m sure his profile on Windows 7 has corrupt files connected to Firefox and that is the next step but I can use some assistance on pinpointing the issue to resolve this ASAP. Help!
0
Comment
Question by:Tech_20
  • 4
6 Comments
 
LVL 34

Expert Comment

by:Dan Craciun
ID: 40320018
Keep Shift pressed while FF is starting. This will start FF in safe mode.
If it starts correctly, then one or more add-ons are the problem. Disable add-ons/plugins one by one until you find the culprit.

FF safe mode: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

HTH,
Dan
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40320613
Tonight, Firefox updated from 32.0 to 32.0.1.  Maybe that will help.
0
 

Author Comment

by:Tech_20
ID: 40323597
Thanks, Dan. I'll try that solution.
0
Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

 

Author Comment

by:Tech_20
ID: 40325311
Firefox was restarted in safe mode and still has the same issue. The only other thing I can identify are any possible residual files affecting Firefox but after the last uninstall, I ran CCleaner to remove such files and registry settings connected to Firefox.
0
 

Accepted Solution

by:
Tech_20 earned 0 total points
ID: 40352212
Thanks for the comments, but the only other option now is to reimage/data migrate due to multiple corrupt files, registry settings in his profile.
0
 

Author Closing Comment

by:Tech_20
ID: 40365520
I would have preferred to have a solution that was more direct (Firefox update, plug-in configuration) however in some cases the only sure-fire method to resolve a software issue is to reimage and provide a fresh, uncorrupted set of system/profile files and folders.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article offers some helpful and general tips for safe browsing and online shopping. It offers simple and manageable procedures that help to ensure the safety of one's personal information and the security of any devices.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now