Firefox 3x on Windows crashes
Posted on 2014-09-12
I have a user who recently upgraded to Firefox 32 on a Windows 7 machine. Other browsers worked well but when he opened Firefox it would crash each time. He would open it the 2nd time and it would stay open with no issues. I checked his plug-ins and some Java plug-ins were not updated so I did the recommended update to Java SE Dev Kit v. 8.20 64-bit. I then uninstalled Firefox 32 and installed Firefox version 28, which is known to fix some crashing issues. I then ran CCleaner to remove any residual files/registry errors.
After he logged back in and opened Firefox 28…same problem.
I’m sure his profile on Windows 7 has corrupt files connected to Firefox and that is the next step but I can use some assistance on pinpointing the issue to resolve this ASAP. Help!