Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 4342
  • Last Modified:

Not able to print in color Xerox network printer

I have one user that is not able to print in color.  Other users printing to the same printer can.

Tried re-adding the printer, still prints B/W.   Other Xerox printer same model prints fine.  
Changed driver settings, but still printing B/W.

Network printer Xerox ColorQube 9303.
1
Tiras25
Asked:
Tiras25
1 Solution
 
WayneATaylorCommented:
In the driver user interface "Printing Properties\Device Settings"  there is normally a setting either there on in a sub menu when you can select the mode to print, normally B&W/Colour or Auto.

Wayne
0
 
hdhondtCommented:
I assume this printer is connected via a server? Please confirm.

Can this user print anything in colour? How about the Windows printer test page? If it only happens from one application, which one?
0
 
Tiras25Author Commented:
Yes, this printer is connected via a print server.
From any application.  Abode, word, webpage, etc.

Prints anything in B/W/  Test page, Word, PowerPoint, Adobe, Web sites, etc.  Tried log off and log on under another profile - same thing.
Happens only on this computer.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
Tiras25Author Commented:
Thank you!!
0
 
Thomas Zucker-ScharffSystems AnalystCommented:
Are using the GPD drover from the Xerox site (free install)?
0
 
Tiras25Author Commented:
Xerox Global Print Driver PCL 6
Is it the same as GPD?
0
 
Brian BIndependant Technology ProfessionalCommented:
Try and delete *both* printers. That way it will (hopefully) delete the drivers and associated settings.

Alternatively, try a different driver.
0
 
Tiras25Author Commented:
You mean the printer that works and the one that doesn't?  Actually I did try that and still no luck :(
0
 
Thomas Zucker-ScharffSystems AnalystCommented:
Yes that GPD. If it's a network printer have you tried using the IP addrress? I believe that one has a Web interface,  what does the log look like? Do you have xerox basic acounting turned on? If so,  print a report it will show you what it thinks it is printing.  Have you contacted Xerox support? They are good at tempting into the machine itself to solve the problem.
0
 
yo_beeDirector of ITCommented:
Are you able to go to the Preferences of the Printer and choose Color manually.
This is my Konica, but the same principal applies.
PrinterImg1
If this works you want to go to the Properties of the Printer on the Print Server > Advanced > Printing Default
This will bring up the Printer Preferences Window and here is were you will make the change under Quality or where ever your Color selection is.
PrinterImg2
This  should push out to the users.  They most likely will need to close the application they are in to see the setting apply.
0
 
Tiras25Author Commented:
Latest GPD driver helped.  For some reason this desktop had a newer driver than others. So I installed even the newer and solved the issue.
0
 
Iain MacMillanIT ManagerCommented:
very odd issue as the drivers & settings should be coming from your print server if your printers are networked and not manually installed.  I do find the Xerox GPD ideal when workign with older devices, and they may not have native 64bit drivers, so the GPD's are always kept up to date.
0
 
Tiras25Author Commented:
I agree, very odd.  So I fixed it.

I noticed a driver installed on this desktop is slightly different and a bit newer than on the rest of computers.  Not sure how and why.   Maybe it was installed manually.

So I upgraded to even newer GPD driver and thing start printing in color.  Very strange.

Thanks for all your help guys!
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now