Solved

Netgear Prosafe VPN Firewall FVS318N Tunnel Issue

Posted on 2014-09-14
7
311 Views
Last Modified: 2014-09-27
I was able to connect to my FVS318N  VPN router without issues I'm using IE 9 and I have windows 7 64 Bit. Suddenly the Tunnel stopped installing.  I have not idea what the issue is. There was an error about the Tunnel in Debugging but I thought it was related to Active X.  if 1 < XTunnel1.CurrentVPInstanceCount  is the error.  I've tried resetting my browser settings.  Adding to trusted sites.  But nothing is working.  Has anyone seen this before?
0
Comment
Question by:WellingtonIS
  • 3
  • 2
  • 2
7 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 40321732
Has anyone seen this before?  <--- No, because I do not use Netgear (Juniper and Cisco in my case).

See if you can turn Logging on the Netgear and then see what is stopping the connection.

You need the connection to the other IP, both phases working, pre-share key working and perhaps so other variables.

The logs normally tell you what is not working.
0
 
LVL 69

Expert Comment

by:Qlemo
ID: 40321758
The VPN tunnel is in no way related to any browser - it uses an IPSec VPN client to be installed separately. Looks like you are using something managing the tunnel, and so the error can be either on the IPSec tunnel or the managing software.
0
 

Author Comment

by:WellingtonIS
ID: 40321807
OK the vpn router usually installs software to connect the tunnel - it was working and not it's not.  This is the only error I got
 if 1 < XTunnel1.CurrentVPInstanceCount
I believe IE 9 is preventing this from installing.  Just not sure why and what's changed.
0
Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

 
LVL 93

Expert Comment

by:John Hurst
ID: 40321867
IE does not normally get in the way of VPN tunnel applications.  Consider the following:

1. Do a FULL reset of IE (removes password and forms and returns security back to default). Open IE, Tools, Internet Options, Advanced and click on Reset. Check the box in the lower half of the window and Reset. Do not restart yet if it does not force you.

2. Reset TCP/IP and flush DNS:

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Then, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache

Now exit Command.

3. Uninstall the VPN application.

NOW restart the computer.

=====================

You can try installing again to see if it works now.

Several more things:

1. Upgrade IE to a newer version.
2. Make sure all Windows Updates are done including Recommended. Sometimes you might find .NET Framework updates unchecked in Recommended. Do all updates, and restart after all checked updates are done. Then go back and check unchecked updates.

Finally:  I have not had much success with vendor Quick VPN tools and do not use them. I recommend NCP Secure Entry (www.ncp-e.com). It is reliable and very nearly bomb proof.
0
 

Accepted Solution

by:
WellingtonIS earned 0 total points
ID: 40322000
THanks for your help!  I finally figured this out!  MY STUPID Windows firewall some how got turned on.  I never though about it and decided to check it.  As soon as I turned it off again everything worked just fine.
0
 
LVL 69

Expert Comment

by:Qlemo
ID: 40322017
This sometimes happens with Windows Updates ...
0
 

Author Closing Comment

by:WellingtonIS
ID: 40347418
I fixed it myself.  The firewall was on and I turned it off.
0

Featured Post

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question