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Netgear Prosafe VPN Firewall FVS318N Tunnel Issue

Posted on 2014-09-14
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Last Modified: 2014-09-27
I was able to connect to my FVS318N  VPN router without issues I'm using IE 9 and I have windows 7 64 Bit. Suddenly the Tunnel stopped installing.  I have not idea what the issue is. There was an error about the Tunnel in Debugging but I thought it was related to Active X.  if 1 < XTunnel1.CurrentVPInstanceCount  is the error.  I've tried resetting my browser settings.  Adding to trusted sites.  But nothing is working.  Has anyone seen this before?
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Question by:WellingtonIS
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Expert Comment

by:John Hurst
ID: 40321732
Has anyone seen this before?  <--- No, because I do not use Netgear (Juniper and Cisco in my case).

See if you can turn Logging on the Netgear and then see what is stopping the connection.

You need the connection to the other IP, both phases working, pre-share key working and perhaps so other variables.

The logs normally tell you what is not working.
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Expert Comment

by:Qlemo
ID: 40321758
The VPN tunnel is in no way related to any browser - it uses an IPSec VPN client to be installed separately. Looks like you are using something managing the tunnel, and so the error can be either on the IPSec tunnel or the managing software.
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Author Comment

by:WellingtonIS
ID: 40321807
OK the vpn router usually installs software to connect the tunnel - it was working and not it's not.  This is the only error I got
 if 1 < XTunnel1.CurrentVPInstanceCount
I believe IE 9 is preventing this from installing.  Just not sure why and what's changed.
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LVL 99

Expert Comment

by:John Hurst
ID: 40321867
IE does not normally get in the way of VPN tunnel applications.  Consider the following:

1. Do a FULL reset of IE (removes password and forms and returns security back to default). Open IE, Tools, Internet Options, Advanced and click on Reset. Check the box in the lower half of the window and Reset. Do not restart yet if it does not force you.

2. Reset TCP/IP and flush DNS:

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Then, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache

Now exit Command.

3. Uninstall the VPN application.

NOW restart the computer.

=====================

You can try installing again to see if it works now.

Several more things:

1. Upgrade IE to a newer version.
2. Make sure all Windows Updates are done including Recommended. Sometimes you might find .NET Framework updates unchecked in Recommended. Do all updates, and restart after all checked updates are done. Then go back and check unchecked updates.

Finally:  I have not had much success with vendor Quick VPN tools and do not use them. I recommend NCP Secure Entry (www.ncp-e.com). It is reliable and very nearly bomb proof.
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Accepted Solution

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WellingtonIS earned 0 total points
ID: 40322000
THanks for your help!  I finally figured this out!  MY STUPID Windows firewall some how got turned on.  I never though about it and decided to check it.  As soon as I turned it off again everything worked just fine.
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LVL 71

Expert Comment

by:Qlemo
ID: 40322017
This sometimes happens with Windows Updates ...
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Author Closing Comment

by:WellingtonIS
ID: 40347418
I fixed it myself.  The firewall was on and I turned it off.
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