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word 2010 showing limited font

Posted on 2014-09-14
Medium Priority
Last Modified: 2014-09-20
on machine A, user A profile shows limited font selection (attached). when user B logs in on machine, there is no such issue with the word fonts... tried the fix it and registry methods from this link http://support.microsoft.com/kb/822005 but it doesn't help. haven't try to recreate profile, as would want to know if there is any other workaround before trying out the recreate profile.
Question by:grnow
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 600 total points
ID: 40321875
You can try Repairing Word (Control Panel, Programs and Features, Office, Change and then do a full repair).

This will not likely work based on your description and I have seen this issue frequently with clients.

You need to re-create the user profile in all likelihood.

Author Comment

ID: 40321986
after creating the new profile -> get the temporary logon profile error. tried out the methods under this link
http://www.sysprobs.com/fix-temporary-profile-windows-7  to fix the temporary profile error. temporary profile error is fixed but noticed that for previous profiles created before this, there is no font issue. even though create new profiles with different names after the font issue occurs, the font will be the same issue, and the issue only happens to word. excel is ok.
LVL 97

Expert Comment

by:John Hurst
ID: 40321991
So you are saying some new profiles have font errors and some do not?  Do I have that correct?

You might try a complete uninstall and reinstall of Office.

Test a selection of fonts in the font folder (check font properties)
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LVL 97

Assisted Solution

by:John Hurst
John Hurst earned 600 total points
ID: 40322003
Another thing you might try is this:  Control Panel, Fonts, Font Settings and then click on Restore Default Font Settings.  This might apply if some fonts were loaded into the system beyond the supplied fonts, or some other font damage occurred.

Accepted Solution

grnow earned 0 total points
ID: 40322009
found a solution online... by setting to another printer the default printer, the font list is able to be shown.

Author Closing Comment

ID: 40334189
the solution to the above problem is to set the default printer to some other printer. In some other scenarios, recreating a profile is one of the methods that will work

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