Is there a way to allow a Security Group (two people) access to just the Collection (or Quick Access Collection) of the Server Admin on a Remote Desktop, Windows Server 2012? I was able to do it easily on 2008, but cannot figure out a way to allow these two "standard" users on the 2012, that sometimes need to provide remote support on the terminal server. I want the users to be able to shadow or remote control another user (with the users permission). I do NOT want these two users to be admin's. It needs to be extremely easy for both sets of users - the helper and the one needing assistance. Is this possible without third party software? We have tried to put the tsadmin from 2008 on the 2012, but that did not work.