Solved

shared mailbox rules in Office 365

Posted on 2014-09-15
1
626 Views
Last Modified: 2014-09-17
We are trying to figure how rules work in shared mailbox to know what to tell our users.  Shared mailboxes are added as an account versus additional mailboxes through exchange - gets us shared mailbox sent emails going into Sent mail of shared mailbox vs individuals sent mail and signature also work.  We know that:

You we can make rules in OWA
You can make them in the client however I can’t see the ones from OWA and OWA can’t see the ones I made or any other client initiated ones
Other who have access to the shared mailboxes can create them and we each can see other created with the client however none in OWA
Thought client side created would only work if the creator has Outlook open in but it works anyway.


Thinking that since we can see each others rules while in Outlook is why it works and we’re going to test with all of those that have outlook open sign out and one is out today so it’s a tomorrow thing

I looked this up online and even from sites like slipstick who are consistently good sources of reliable info and can find very little on it – people just mention how to set rules up.


Suggestions?

Thanks
David
0
Comment
Question by:David627
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 42

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 40323594
As long as you have added the shared mailbox as additional account in Outlook, you should be able to configure rules. Certainly works fine for me. However, don't forget that there are 'client-side' and 'server-side' rules (should be visible in the name of the rule in Outlook).
0

Featured Post

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
Enabling the Skype for Business Meeting Scheduler in Hybrid OWA
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

622 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question