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shared mailbox rules in Office 365

Posted on 2014-09-15
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Last Modified: 2014-09-17
We are trying to figure how rules work in shared mailbox to know what to tell our users.  Shared mailboxes are added as an account versus additional mailboxes through exchange - gets us shared mailbox sent emails going into Sent mail of shared mailbox vs individuals sent mail and signature also work.  We know that:

You we can make rules in OWA
You can make them in the client however I can’t see the ones from OWA and OWA can’t see the ones I made or any other client initiated ones
Other who have access to the shared mailboxes can create them and we each can see other created with the client however none in OWA
Thought client side created would only work if the creator has Outlook open in but it works anyway.


Thinking that since we can see each others rules while in Outlook is why it works and we’re going to test with all of those that have outlook open sign out and one is out today so it’s a tomorrow thing

I looked this up online and even from sites like slipstick who are consistently good sources of reliable info and can find very little on it – people just mention how to set rules up.


Suggestions?

Thanks
David
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Question by:David627
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Vasil Michev (MVP) earned 500 total points
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As long as you have added the shared mailbox as additional account in Outlook, you should be able to configure rules. Certainly works fine for me. However, don't forget that there are 'client-side' and 'server-side' rules (should be visible in the name of the rule in Outlook).
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