H drive won't map

Hello techs,
A home user lost her mapped H drive and I cant remap it.  I can ping the server.  I can browse to the server but the home directory is empty - cant see anyone's folders.   The vpn is working correctly.  EU can map the drive if RDP'd in to another pc.
Mark O'BrienDispatch Software Support and Server AdministrationAsked:
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Swapnil NirmalManager, Audit AnalyticsCommented:
Try to map it with both. host name and IP
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rindiCommented:
Maybe another disk is using H. Check the diskmanagement on that PC and if h: is assigned to something (ie a cardreader or optical drive), reassign that to another drive letter.
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TropicalBoundCommented:
If you enter:

net view \\servername

...do you see the share?

What errors are you receiving?
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
no errors
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
I used the FQDN and that worked.
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Mark O'BrienDispatch Software Support and Server AdministrationAuthor Commented:
I used the fqdn and that worked
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