W7 Explorer Crashes System
Posted on 2014-09-15
New Dell 3647 Desktop. Clean install - out of the box.
All windows updates applied.
installed Sophos AV - firewall
Office 2013 std installed and patched.
Added to 2003 domain. (which works fine with a mix of xp, and w7 clients. (Particularly in the context of shared folders.)
Used windows easy transfer to migrate user data. -Apparently correctly.
Mapped network drive to server. (Happens to be PDC / DC)
View drive with explorer:- Opens and displays first level (all folders). Open any folder with files. Attempt to open any file- System crashes completely, and restarts. Completely repeatable.
Verified independent of domain / local profile .
Tried setting up drive mapping to different locations.
Disabling DFS on server
disabled AV and firewall
tried using different network cards / wireless connection. (attempting to isolate possible driver issues)
All no change. This is the state the machine is currently in.
Minor digression for background only===============
User worked with the dell support centre, who were useless. Only attempting to download every update possible for the machine, en mass. Managed to get it so that a file could be opened, but it would crash on save. Since they had no idea which if any of the driver / program updates (about 20) that had done anything. Restored it back, to earlier. And said re-install was the answer....That took a lot of analysis.!)
end of digression========
Prior to reinstalling. all of which has to be done remotely, with international calls to users who barely know where the power switch is....I thought I would turn to the Team.
Look forward to hearing from you