Solved

W7 Explorer Crashes System

Posted on 2014-09-15
9
208 Views
Last Modified: 2016-11-23
New Dell 3647 Desktop. Clean install - out of the box.
Teamviewer installed
All windows updates applied.
installed Sophos AV - firewall
Office 2013 std installed and patched.

Added to 2003 domain. (which works fine with a mix of xp, and w7 clients. (Particularly in the context of shared folders.)

Used windows easy transfer to migrate user data. -Apparently correctly.

THE PROBLEM:-

Mapped network drive to server. (Happens to be PDC / DC)
View drive with explorer:- Opens and displays first level (all folders). Open any folder with files. Attempt to open any file- System crashes completely, and restarts. Completely repeatable.

HAVE:
Verified independent of domain / local profile .
Tried setting up drive mapping to different locations.
Disabling DFS on server
disabled IPV6
disabled AV and firewall
tried using different network cards / wireless connection. (attempting to isolate possible driver issues)

All no change. This is the state the machine is currently in.

Minor digression for background only===============
User worked with the dell support centre, who were useless. Only attempting to download every update possible for the machine, en mass. Managed to get it so that a file could be opened, but it would crash on save. Since they  had no idea which if any of the driver / program updates (about 20) that had done anything. Restored it back, to earlier. And said re-install was the answer....That took a lot of analysis.!)
end of digression========

Prior to reinstalling. all of which has to be done remotely, with international calls to users who barely know where the power switch is....I thought I would turn to the Team.

Look forward to hearing from you
0
Comment
Question by:jamesmonilaws
  • 5
  • 4
9 Comments
 
LVL 15

Expert Comment

by:Perarduaadastra
ID: 40323750
Is the crash a BSOD? If so, is there a stop error recorded in the event viewer? Also, turn off automatic restart in the event of a system failure, so that viewing the full details is a lot easier than ferreting about in the event viewer.
0
 

Author Comment

by:jamesmonilaws
ID: 40323866
Yes, 0x00000001E.
Nothing in event log, , except on restart noting that the system had crashed.
Auto restart is off now.
Only evidence is a minidmp file
0
 
LVL 15

Expert Comment

by:Perarduaadastra
ID: 40323899
Can you post the mini-dump?
0
 

Author Comment

by:jamesmonilaws
ID: 40323937
mini dump file. attached
091514-11278-01.dmp
0
How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

 
LVL 15

Accepted Solution

by:
Perarduaadastra earned 500 total points
ID: 40324227
The bug check string is KMODE_EXCEPTION_NOT_HANDLED.

The error originates in ntfs.sys and suggests a memory access violation.

I'd be inclined to uninstall Sophos and see if that makes a difference. If it doesn't, run a RAM test for several passes (this will take some time, measured in hours) and see if that throws up any errors. The only acceptable number of memory errors during such testing is zero. If that doesn't reveal dodgy RAM then scan the hard disk for errors; such errors can be very small but sufficient to corrupt files if any part of those files are on a compromised disk sector.

It's also possible that your Dell has a less-than-perfect system image out of the box; it does happen. Unfortunately, the only way to test this is to do a manual install of the OS from scratch...
0
 

Author Comment

by:jamesmonilaws
ID: 40329818
Tried  all of the suggested including exhaustive HW checks. No change. CHKDSK etc etc..

In the end used restore partition, and the same setup process as before. All works fine. Just lots of time wasted.

Looks like bad image was the problem.

thnkas fo rchecking.

BTW. What is an easy way of examining the minidump information?
0
 
LVL 15

Expert Comment

by:Perarduaadastra
ID: 40329828
I use Nirsoft's excellent BlueScreenView for investigating the contents of minidumps.
0
 

Author Comment

by:jamesmonilaws
ID: 40329855
Thanks for your help.
0
 
LVL 15

Expert Comment

by:Perarduaadastra
ID: 40329859
My pleasure.
0

Featured Post

Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup". After a while, you have entered a loop for Auto repair which does not fix anything and you will be in a  panic as all your work w…
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now