Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Generally Slow Laptop

Posted on 2014-09-15
6
197 Views
Last Modified: 2014-09-21
I’ve been having some issues with my laptop since I have upgraded Microsoft office.

Laptop (especially word and excel) keep freezing up and sometimes I still can’t open excel documents directly from explorer. Windows keeps asking for my password even when I check the ‘remember my credentials’ box etc

Its just slow in general, yesterday I restarted a couple of times, done it again this morning and its really slow still opening documents etc.

I’ll run the virus software just in case but could someone suggest what could be the reason?

The hardware is more than capable of handling the running application

Thanks
0
Comment
Question by:Mustafa Osman
6 Comments
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 40324280
Windows 8 is generally quite fast. My Windows 8.1 Pro 64-bit system is very swift indeed.

Uninstall Office completely - all components.  Restart the computer.

Now scan with your own Anti Virus tool and then with Malwarebytes. Remove all viruses. Restart again.

Now run Disk Cleanup followed by Disk Defrag. This may take a while. Restart after this.

Now reinstall Office fully, and patch with Service Pack and patches if Office 2010 or earlier. Office 2013 will patch itself.
0
 
LVL 11

Expert Comment

by:Natty Greg
ID: 40324295
You can also install more memory
0
 

Author Comment

by:Mustafa Osman
ID: 40324721
I have already mentioned that the laptop hardware is more than capable of handling the applications installed on it.
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 
LVL 8

Expert Comment

by:davidlevans13
ID: 40329983
How did it run before Office install?

Maybe you have more applications running than you know.

Is this an official Office install or.......  ?
0
 
LVL 92

Expert Comment

by:nobus
ID: 40330519
you can also do a system restore  to take you back to a time it was ok - then proceed from there
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40335501
@Mustafa Osman  - Thank you and I was happy to help.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question