QuickTime and a decompressor are needed to see this picture

I just received an expected emailed word document with a box saying: "QuickTime and a decompressor are needed to see this picture."

The rest of the doc. contains the text I requested, but I need to see and print the text and picture for my tax records, because the letter acknowledges a tax deductible charitable donation.

How to I print the entire letter, including the picture, which is probably the logo of the charitable org?

I'm using Word within MS Office 2014 under Win 8.1.  The latest Quicktime is installed.

Thanks
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WaterStreetAsked:
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KenCOO/Senior Systems AnalystCommented:
According to many older articles you will need to request the doc again. It could be coming from a Mac user and there is a problem with the conversion. The solutions involving third party utilities all seem to need the original file to make a successful conversion. Sounds like a bug in drag and drop on Office for Mac.

http://support.microsoft.com/kb/198202

http://aricsblog.blogspot.com/2008/12/quicktime-and-decompressor-are-needed.html

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WaterStreetAuthor Commented:
I'm going to request the document again, but as a PDF.  That's less for me to bother with.

Thanks
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