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email reputations poor in senderbase

Posted on 2014-09-15
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Last Modified: 2014-11-08
We having error some customer cannot received our email then i check senderbase that IP was listed as poor email reputation and our email actually is hosting by external party.Please advice what should i do  to resolve the issue.
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Question by:YaYangTeah
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Mandy_ earned 500 total points
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1. Mail-Provider should change his spam protection concept - Change your mail provider.
2. Wait until the SBRS is better.
3-Asked the receiver to set your ip on a white list.
4. Use temporarily another mail account
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by:YaYangTeah
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Can we fix above by our self .If yes ,please tell me how .We called to email provider realize that they just move office to other place but they said their infrastructure no change.
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by:Mandy_
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You could only check on senderbase if your IP still listed as poor. The admins of the Receiver could check on Cisco Ironport if your incoming mail is blocked. Maybe they can set it on a whitelist.What you mean with set office to another place?
You mean to another IP-Range which is not blocked? What they can do is to protect their system using for delivery of spam and the sbrs change to good.
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by:YaYangTeah
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I mean email provider office is moving
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by:Mandy_
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ok and they changed the ip range?
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by:YaYangTeah
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No idea
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by:Mandy_
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pls check the ip on senderbase.org
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by:YaYangTeah
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Problem solved..customer decided change email hosting provider
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