<div>
Can we fix above by our self .If yes ,please tell me how .We called to email provider realize that they just move office to other place but they said their infrastructure no change.
</div>


Can we fix above by our self .If yes ,please tell me how .We called to email provider realize that they just move office to other place but they said their infrastructure no change.

<div>
You could only check on senderbase if your IP still listed as poor. The admins of the Receiver could check on Cisco Ironport if your incoming mail is blocked. Maybe they can set it on a whitelist.What you mean with set office to another place?<br />
You mean to another IP-Range which is not blocked? What they can do is to protect their system using for delivery of spam and the sbrs change to good.
</div>


You could only check on senderbase if your IP still listed as poor. The admins of the Receiver could check on Cisco Ironport if your incoming mail is blocked. Maybe they can set it on a whitelist.What you mean with set office to another place?
You mean to another IP-Range which is not blocked? What they can do is to protect their system using for delivery of spam and the sbrs change to good.

<div>
I mean email provider office is moving
</div>


<div>
ok and they changed the ip range?
</div>


<div>
pls check the ip on senderbase.org
</div>


<div>
Problem solved..customer decided change email hosting provider
</div>


Problem solved..customer decided change email hosting provider

<div>
<div class="content wysiwyg-content">
We having error some customer cannot received our email then i check senderbase that IP was listed as poor email reputation and our email actually is hosting by external party.Please advice what should i do &nbsp;to resolve the issue.
</div>
</div>


We having error some customer cannot received our email then i check senderbase that IP was listed as poor email reputation and our email actually is hosting by external party.Please advice what should i do  to resolve the issue.

email reputations poor in senderbase

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.

Email Protocols

Within Internet message handling services (MHS), a message transfer agent or mail transfer agent (MTA) or mail relay is software that transfers electronic mail messages from one computer to another using a client–server application architecture. A MTA implements both the client (sending) and server (receiving) portions of the Simple Mail Transfer Protocol (SMTP). The terms mail server, mail exchanger, and MX host may also refer to a computer performing the MTA function. The Domain Name System (DNS) associates a mail server to a domain with mail exchanger (MX) resource records containing the domain name of a host providing MTA services.

Email Servers

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.