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email reputations poor in senderbase

Posted on 2014-09-15
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Last Modified: 2014-11-08
We having error some customer cannot received our email then i check senderbase that IP was listed as poor email reputation and our email actually is hosting by external party.Please advice what should i do  to resolve the issue.
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Question by:YaYangTeah
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8 Comments
 
LVL 2

Accepted Solution

by:
Mandy_ earned 2000 total points
ID: 40324747
1. Mail-Provider should change his spam protection concept - Change your mail provider.
2. Wait until the SBRS is better.
3-Asked the receiver to set your ip on a white list.
4. Use temporarily another mail account
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Author Comment

by:YaYangTeah
ID: 40333963
Can we fix above by our self .If yes ,please tell me how .We called to email provider realize that they just move office to other place but they said their infrastructure no change.
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LVL 2

Expert Comment

by:Mandy_
ID: 40334065
You could only check on senderbase if your IP still listed as poor. The admins of the Receiver could check on Cisco Ironport if your incoming mail is blocked. Maybe they can set it on a whitelist.What you mean with set office to another place?
You mean to another IP-Range which is not blocked? What they can do is to protect their system using for delivery of spam and the sbrs change to good.
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Author Comment

by:YaYangTeah
ID: 40334110
I mean email provider office is moving
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LVL 2

Expert Comment

by:Mandy_
ID: 40334117
ok and they changed the ip range?
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Author Comment

by:YaYangTeah
ID: 40345289
No idea
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LVL 2

Expert Comment

by:Mandy_
ID: 40346703
pls check the ip on senderbase.org
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Author Comment

by:YaYangTeah
ID: 40367540
Problem solved..customer decided change email hosting provider
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