Can print to Notepad but not Word, a browser or PDF
I have a Win 7 client machine part of a SBS 2011 domain that has worked just fine until recently. All other machines do not have this problem.
When I create a document in Notepad and send it to the default printer it prints without issue. If I print a test page, again, no issue. But if I try to print from any other program, Word, IE or PDF it does not print. I have ran the sfc /scannow command as I seen referred as a possible solution with no success. The drivers are current, the same ones used by other machines on the network to print to that printer. The problem exists no matter which printer I use on the network.
Any suggestions please?
When I create a document in Notepad and send it to the default printer it prints without issue. If I print a test page, again, no issue. But if I try to print from any other program, Word, IE or PDF it does not print. I have ran the sfc /scannow command as I seen referred as a possible solution with no success. The drivers are current, the same ones used by other machines on the network to print to that printer. The problem exists no matter which printer I use on the network.
Any suggestions please?
When printing from Word, IE or PDF does the print job hit the print queue at all? If so, is it stuck there in the queue? Any error message?
ASKER
Thanks for the response Abdul, it does it the print queue and then disappears as though its printed. I've restarted the print spooler service and checked for any stuck jobs but all seems normal.
I once had something similar: for me, just on one printer, word and IE did not print in color, while for ex. wordpad could print in color. The printer was deployed as with anyone else.
Had to install the printer again on a local TCP/IP-Port to work around it (same driver).
Had to install the printer again on a local TCP/IP-Port to work around it (same driver).
Check if these are any good?
http://support.microsoft.com/kb/826862
http://support.microsoft.com/kb/826845
http://support.microsoft.com/kb/826862
http://support.microsoft.com/kb/826845
ASKER
Neither of those articles were helpful :(
Please comment on all suggestions :)
ASKER
McKnife, apologies, it's not a colour issue. The client cannot not print at all to any of the network printers and I have removed them and reinstalled with the same result. I can print test prints and from Notepad from the machine to any printer on the network but not from any other program.
ASKER CERTIFIED SOLUTION
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Try this - go into the Properties on the printer and uncheck the box next to "enable advanced printing features" and see if that fixes it.
My point was: Please retry without a print server, using a standard tcp/ip-port. It's not about color, I know.
ASKER
Thanks for the suggestions thus far, I'm back at the client site and will try these later and report back.
ASKER
Problem solved by system restore. On checking for restore dates I could see a program had been installed about the time the problem started. Rolled it back prior to this install and printing worked fine. Thanks all for your help.
richard1966--
You are welcome.
You are welcome.