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How do I fix the problem with SCVMM 2008 R2 Administrator Console?

Posted on 2014-09-16
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Last Modified: 2014-09-25
We are not able to open the VMM console.If we try to start the VMM service we are able to access the console for a minute or two and again the console will stop as soon as we do any activity.

Event ID : 7031
The Virtual Machine Manager service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 100 milliseconds: Restart the service.
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Question by:Maricel Lepana
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Expert Comment

by:Miguel Angel Perez Muñoz
ID: 40324873
Maybe someone has changed owner?: http://support.microsoft.com/kb/2680843
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LVL 14

Expert Comment

by:Shabarinath Ramadasan
ID: 40324899
Hi,

Could you please provide the respective logs from Application events for VMM ?

Is the crash happening only if you are opening the console? If so, is it possible to try installing just the console on a remote machine and connecting to the scvmm server to see if the issue is just with the console.

Good luck !
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Author Comment

by:Maricel Lepana
ID: 40325008
Thank you for the reply.... I will check the ownership.

here it is application event for VMM,

Event ID:1001

Fault bucket , type 0
Event Name: VMM20
Response: Not available
Cab Id: 0

Problem signature:
P1: vmmservice
P2: 2.0.4521.0
P3: Engine.BitBos
P4: 2.0.4521.0
P5: M.V.E.B.VMRefresherBase.InterpretMissingHAVM
P6: System.NullReferenceException
P7: 6c44
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Critical_vmmservice_f687c576e2abc38c39b9b6287bb5c399db2c_1e1bdf65

Analysis symbol:
Rechecking for solution: 0
Report Id: 1b1f9510-380f-11e4-b161-d8d385d92a8c
Report Status: 4
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Assisted Solution

by:Shabarinath Ramadasan
Shabarinath Ramadasan earned 500 total points
ID: 40325020
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Author Comment

by:Maricel Lepana
ID: 40325030
Thank you for quick reply,
as mentioned in above article, here we are getting some error from cluster group as follows,

Cluster group error from VMM Tracelog....

"MSCluster_Resource Get http://schemas.microsoft.com/wbem/wsman/1/wmi/root/mscluster/MSCluster_Resource?Name=SCVMM 'ClusterName' failed : [5007]      
00041039      3167.06372070      [2120] 0848.0474::09/10-09:21:33.980#04:Resource.cs(352): Microsoft.Carmine.WSManWrappers.WSManException: VMM cannot complete the WMI operation on server 'Hyperv Machine Name' because of error: [MSCluster_Resource.Name="SCVMM ClusterName"] The cluster resource could not be found."
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LVL 14

Expert Comment

by:Shabarinath Ramadasan
ID: 40325038
May be - Give a try removing the problematic object?
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Author Comment

by:Maricel Lepana
ID: 40327309
Tried both the options with the below details..

1.      Logged in with different domain admin account and tried opening the SCVMM console but it’s not opening and giving same error.
2.      Installed SCVMM console on windows 7 client and tried connecting to SCVMM server console and the result is the same error.

Even tried with following microsoft hotfix for SCVMM 2008 R2 Admin Console, but that cant be intall on my VMM Server (Getting an error).
http://support.microsoft.com/kb/982523

Now I am going to try with following MS Hotfix which related to Cluster Group Error which is in my last post.
http://support.microsoft.com/kb/2492980

Please share your experience and if you have any alternative solution for this issue.
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LVL 14

Expert Comment

by:Shabarinath Ramadasan
ID: 40327643
The last option is to remove it from back end, but I don't recommend that as its having big risk. I am not sure if this option works with older version of SCVMM. I had a similar incident where I decommissioned the HyperV Cluster first without removing it from SCVMM 2012 Sp1. I tried to manually delete the objects from SCVMM console but not fully successful as it was not allowing me to delete one cluster node even with -Force switch. Ended up in Microsoft support and after few hours, the option I got is to re-build VMM or do a cleanup from database at own risk.

Here is once document which says about the back end removal.

http://www.miru.ch/how-to-manually-remove-a-host-from-scvmm-2012-sp1/ says about how to do it in SCVMM 2012 enviornment.

Any luck with the hotfix and updates which you tried?
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Author Comment

by:Maricel Lepana
ID: 40329869
Tried to install the patch which mentioned in my last post by using windows update but it was not listing there so I manually downloaded it and installed with given instructions on Microsoft Site but I am getting this error.

"The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."
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Accepted Solution

by:
Maricel Lepana earned 0 total points
ID: 40335034
I have solved this issue and now the SCVMM console is working fine.

I have found one unused VM in the cluster have not any resources attached to it (simply blank). I have deleted that VM from the cluster and SCVMM service is stable.
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Author Closing Comment

by:Maricel Lepana
ID: 40343530
I found from the VMM trace log that there was some cluster group error pointed to particular VM and as per my further investigation I found that VM does not have any resources attached to it.
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