Solved

Connecting iPad and Tablet to Wireless

Posted on 2014-09-16
21
47 Views
Last Modified: 2016-05-26
I have a Samsung Galaxy tablet and an iPad that I would like to connect to my wireless network. The security is WEP. I can connect my iPhone with no problem but with both the other devices they see the wireless SSID and try to connect but the connection doesn't complete. What do I need to do to get these devices to connect to this SSID? I have also tried WPA security with the same result.

Thank you!

Robert
0
Comment
Question by:RobertEhinger
  • 9
  • 7
  • 3
21 Comments
 
LVL 11

Expert Comment

by:speed_54
Comment Utility
First, check how many other devices are connected -the router may be struggling with the number of devices connected. Try disconnecting the iPhone and connecting the iPad. If it connects then disconnect the iPad and try to connect the android tablet. If this succeeds and you can't connect a second concurrent device, you may have a faulty wireless router.
Then try resetting the devices

iPad:
Settings>generat>reset>reset network settings

Android:
try setting a static ip  or reset to factory default after backing up
0
 
LVL 42

Expert Comment

by:Davis McCarn
Comment Utility
What is the make and model of the router?
0
 

Author Comment

by:RobertEhinger
Comment Utility
We have 2 different routers - one is an Actiontec and the other is a Linksys.
0
 
LVL 11

Expert Comment

by:speed_54
Comment Utility
so it happens on both routers?

Just as an experiment, take your tablets to somewhere there's free wifi & see if they connect. By doing this, you are eliminating the tablets as the potential source of the problem. If they both connect, your problem lies with your own wifi network. I'm not sure why you've got two routers as each wireless router can theoretically connect 255 different devices (but practically 32 is usual), unless you have them bridged and are operating over a large area. I would connect only 1 wireless router to your modem and then see what happens.
0
 
LVL 42

Expert Comment

by:Davis McCarn
Comment Utility
And what are the model numbers?
0
 

Author Comment

by:RobertEhinger
Comment Utility
I will get the model numbers tonight when I go by the school. I don't know if they have given up on the iPad but we have the same issue with Chromebooks.
The tablets do connect on free wifi.
0
 
LVL 11

Expert Comment

by:speed_54
Comment Utility
So sounds like the configuration of the wireless network. Unless you're a network specialist, I'd suggest getting a specialist in to reconfigure & troubleshoot
0
 

Author Comment

by:RobertEhinger
Comment Utility
So what would be the configuration problem? I can connect a standard Windows wireless device but not an iPad or Chromebook. Is is the security or something else?
0
 
LVL 42

Expert Comment

by:Davis McCarn
Comment Utility
I keep asking what the model numbers are as that may be the key and will now add that it would greatly help to ALSO know the security configuration?
0
Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

 

Author Comment

by:RobertEhinger
Comment Utility
I will get the model #s tonight when I go by the school.
0
 

Author Comment

by:RobertEhinger
Comment Utility
We have 3 different routers in 3 different parts o the school. They all have a unique SSID and DHCP has been turned off in all of them. They are -

Netgear WNR834B Ver. 3

Actiontec MI424-WR Rev. D

Linksys WRT120N
0
 
LVL 42

Assisted Solution

by:Davis McCarn
Davis McCarn earned 500 total points
Comment Utility
Every one of those routers has extensive search results for having iPad connectivity problems!
If it is not already set, try changing the security to WPA/WPA2 and, possibly, setting them to B/G only mode as their N specs are not current standards.
0
 

Author Comment

by:RobertEhinger
Comment Utility
Is there a router that is recommended for connection to iPads?
0
 
LVL 42

Accepted Solution

by:
Davis McCarn earned 500 total points
Comment Utility
Virtually any new router will work fine; it's that "draft N" that's causing you problems.
0
 

Author Comment

by:RobertEhinger
Comment Utility
Tried reconfiguring the Netgear WNR834B Ver. 3 but I keep getting an error that the LAN and WAN subnets are conflicting. I know I need to set this up with DHCP turned off and I had it working before but now I can get it back to where it was and can't seem to resolve that error so I can see if changing the security solves the problem.
0
 

Author Comment

by:RobertEhinger
Comment Utility
No solution was ever found for this issue.
0
 
LVL 42

Expert Comment

by:Davis McCarn
Comment Utility
I'm sorry. I never got notification of your last posting....
Whenever I setup a slave router, I do not use the WAN port at all.  I first set it up at a fixed ip address, turn off the DHCP, and plug the network cable into one of the LAN ports.  Is that how you have it setup?
0
 

Author Comment

by:RobertEhinger
Comment Utility
Yes. We have several throughout the two school buildings and the WAN ports are not used.
0
 
LVL 42

Expert Comment

by:Davis McCarn
Comment Utility
According to the Netgear forums, that message is due to the DNS server settings on the WAN port.  Can you check one that still works?
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

This subject  of securing wireless devices conjures up visions of your PC or mobile phone connecting to the Internet through some hotspot at Starbucks. But it is so much more than that. Let’s look at the facts: devices#sthash.eoFY7dic.
DECT technology has become a popular standard for wireless voice communication. DECT devices are not likely to be affected by other electronic devices and signals because they operate in a separate frequency-band.
This Micro Tutorial will show you how to maximize your wireless card to its maximum capability. This will be demonstrated using Intel(R) Centrino(R) Wireless-N 2230 wireless card on Windows 8 operating system.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now