Windows 8, with offline folders enabled are unable to access common share with synced folder

Hi!

We have a couple of Windows 8 users connecting with PPTP VPN. They use offline folders for their home folders on the server and previously had some common resources synced as well (we've removed these by now. When they connect with PPTP VPN they can't access the common drive until they inactivate offline folders. Folders are crossed out with a red x and they can't go online. They can ping the server name but that's about it. Server is a SBS 2011. Any suggestions on how to solve this?

Regards
Alex
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joebilekAsked:
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Aaron TomoskySD-WAN SimplifiedCommented:
I've seen this personally when a user first setup the offline folders using the netbios path name (\\servername) but over VPN they use the full DNS path (servername.domain.com). Even though it's the same place, offline folders isn't smart enough to know that and it shows as offline just like you have seen.
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joebilekAuthor Commented:
That might be the case. Is there any way to rinse a computer completely from an offline folders setup so I can redo it from scratch?
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joebilekAuthor Commented:
Any comment on my question?
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Aaron TomoskySD-WAN SimplifiedCommented:
Sorry, I missed your last comment.

You just right click the folder and clear the "make available offline"
http://support2.microsoft.com/kb/307853
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joebilekAuthor Commented:
Hi!

We have tried this but there are still remnants somehow. Folders still showing as available offline even though they aren't.

Regards
Alex
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Aaron TomoskySD-WAN SimplifiedCommented:
What happens when you right click one off the offline folders and uncheck make this available offline? Do you get an error?
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Aaron TomoskySD-WAN SimplifiedCommented:
This is for windows 7, it might still work for windows 8. I can't test as I don't have windows 8 in front of me right now
http://mooremn.wordpress.com/2011/11/08/deleting-offline-files-sync-center/
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joebilekAuthor Commented:
I'll try it out and see if it works. Thank you...
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joebilekAuthor Commented:
Sorry none of the solutions has worked for the customer so far.
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Aaron TomoskySD-WAN SimplifiedCommented:
windows isn't smart enough to know that \\server and \\server.internal.domain.com and z:\ can all be the same thing. To use offline folders successfully, you have to always access them the same way. So all the help I have is to remove the offline version of the folder and use a method that can be done consistantly whether in the office or over vpn, usually the fqdn like \\server.internal.domain.com

this link shows how to manually clear existing offline folders and their caches.
http://answers.microsoft.com/en-us/windows/forum/windows_7-files/how-to-disable-old-disconnected-offline-folders-in/e83fa0df-0761-4ed8-ba60-39ee7d3e4daf
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