Windows 8, with offline folders enabled are unable to access common share with synced folder
Hi!
We have a couple of Windows 8 users connecting with PPTP VPN. They use offline folders for their home folders on the server and previously had some common resources synced as well (we've removed these by now. When they connect with PPTP VPN they can't access the common drive until they inactivate offline folders. Folders are crossed out with a red x and they can't go online. They can ping the server name but that's about it. Server is a SBS 2011. Any suggestions on how to solve this?
Regards
Alex
We have a couple of Windows 8 users connecting with PPTP VPN. They use offline folders for their home folders on the server and previously had some common resources synced as well (we've removed these by now. When they connect with PPTP VPN they can't access the common drive until they inactivate offline folders. Folders are crossed out with a red x and they can't go online. They can ping the server name but that's about it. Server is a SBS 2011. Any suggestions on how to solve this?
Regards
Alex
Aaron Tomosky
I've seen this personally when a user first setup the offline folders using the netbios path name (\\servername) but over VPN they use the full DNS path (servername.domain.com). Even though it's the same place, offline folders isn't smart enough to know that and it shows as offline just like you have seen.
ASKER
That might be the case. Is there any way to rinse a computer completely from an offline folders setup so I can redo it from scratch?
ASKER
Any comment on my question?
Sorry, I missed your last comment.
You just right click the folder and clear the "make available offline"
http://support2.microsoft.com/kb/307853
You just right click the folder and clear the "make available offline"
http://support2.microsoft.com/kb/307853
ASKER
Hi!
We have tried this but there are still remnants somehow. Folders still showing as available offline even though they aren't.
Regards
Alex
We have tried this but there are still remnants somehow. Folders still showing as available offline even though they aren't.
Regards
Alex
What happens when you right click one off the offline folders and uncheck make this available offline? Do you get an error?
This is for windows 7, it might still work for windows 8. I can't test as I don't have windows 8 in front of me right now
http://mooremn.wordpress.com/2011/11/08/deleting-offline-files-sync-center/
http://mooremn.wordpress.com/2011/11/08/deleting-offline-files-sync-center/
ASKER
I'll try it out and see if it works. Thank you...
ASKER
Sorry none of the solutions has worked for the customer so far.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.