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Windows 8, with offline folders enabled are unable to access common share with synced folder

Posted on 2014-09-16
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Last Modified: 2014-12-02
Hi!

We have a couple of Windows 8 users connecting with PPTP VPN. They use offline folders for their home folders on the server and previously had some common resources synced as well (we've removed these by now. When they connect with PPTP VPN they can't access the common drive until they inactivate offline folders. Folders are crossed out with a red x and they can't go online. They can ping the server name but that's about it. Server is a SBS 2011. Any suggestions on how to solve this?

Regards
Alex
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Question by:joebilek
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10 Comments
 
LVL 39

Expert Comment

by:Aaron Tomosky
ID: 40347653
I've seen this personally when a user first setup the offline folders using the netbios path name (\\servername) but over VPN they use the full DNS path (servername.domain.com). Even though it's the same place, offline folders isn't smart enough to know that and it shows as offline just like you have seen.
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Author Comment

by:joebilek
ID: 40349374
That might be the case. Is there any way to rinse a computer completely from an offline folders setup so I can redo it from scratch?
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by:joebilek
ID: 40356462
Any comment on my question?
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LVL 39

Expert Comment

by:Aaron Tomosky
ID: 40357026
Sorry, I missed your last comment.

You just right click the folder and clear the "make available offline"
http://support2.microsoft.com/kb/307853
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Author Comment

by:joebilek
ID: 40358892
Hi!

We have tried this but there are still remnants somehow. Folders still showing as available offline even though they aren't.

Regards
Alex
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LVL 39

Expert Comment

by:Aaron Tomosky
ID: 40359649
What happens when you right click one off the offline folders and uncheck make this available offline? Do you get an error?
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LVL 39

Expert Comment

by:Aaron Tomosky
ID: 40359660
This is for windows 7, it might still work for windows 8. I can't test as I don't have windows 8 in front of me right now
http://mooremn.wordpress.com/2011/11/08/deleting-offline-files-sync-center/
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Author Comment

by:joebilek
ID: 40370184
I'll try it out and see if it works. Thank you...
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Author Comment

by:joebilek
ID: 40456078
Sorry none of the solutions has worked for the customer so far.
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Accepted Solution

by:
Aaron Tomosky earned 2000 total points
ID: 40456145
windows isn't smart enough to know that \\server and \\server.internal.domain.com and z:\ can all be the same thing. To use offline folders successfully, you have to always access them the same way. So all the help I have is to remove the offline version of the folder and use a method that can be done consistantly whether in the office or over vpn, usually the fqdn like \\server.internal.domain.com

this link shows how to manually clear existing offline folders and their caches.
http://answers.microsoft.com/en-us/windows/forum/windows_7-files/how-to-disable-old-disconnected-offline-folders-in/e83fa0df-0761-4ed8-ba60-39ee7d3e4daf
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