Solved

Asus A53E wireless drivers not finding hardware.

Posted on 2014-09-16
6
544 Views
Last Modified: 2014-09-17
I just replaced a hard drive in an Asus A53E laptop and everything except for the wireless drivers and bios updates were installed. It is a 32bit version of Windows 7 Pro and I have it connected to the domain using the network cable. The link for the software downloads is;
http://support.asus.com/download.aspx?SLanguage=en&m=A53E&os=30
I have tried the wireless drivers and none of them appear to find the wireless hardware in the laptop. Also, the bios utility to upgrade the bios doesn't run on the laptop, it keeps telling me that the program is meant to run on a notebook or something like that (sorry, not in front of the unit right now so can't remember the exact wording). This laptop is used outside of the office and they need the wireless working. All windows updates have been done.
What am I missing?
0
Comment
Question by:johnny181
6 Comments
 
LVL 18

Accepted Solution

by:
hopeleonie earned 500 total points
Comment Utility
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
There are a number of wireless drivers for different wireless cards on the page referenced. You need to look in Device Driver for the make/vendor of the Wireless card and make sure the driver is for that card.

I assume the laptop came with Windows 7 in the first place.

Is there a physical switch that controls wireless?  There is on my Lenovo laptop. Make sure the switch is ON.

What does Device Manager say about the card?  Is it working in Device Manager?
0
 

Author Comment

by:johnny181
Comment Utility
I will get the device ID and yes to Windows 7 that came with the unit though it came with Home and I used a Pro disk to put back the image. Customer doesn't have the disks that came with the unit so it's a bit of a challenge. There is no switch for the wireless but it has a light and shows that it is on. There is an unknown device driver showing up so I'm assuming that it is the wireless adapter.

Will get the device ID.
0
How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
One thing often missed if Vendor Recovery Media were not used is Chipset. Make sure Chipset is installed and then see if BIOS can be updated after this.

If you have NO Wireless NIC in Device Manager but you have an Unknown Device, that is probably the wireless card.
0
 
LVL 91

Expert Comment

by:nobus
Comment Utility
if you have  unknown devices in device manager, you can use this procedure to identify them :

1- visit the motherboard manufacturers support site, for downloading drivers
2- use windows update >optional updates to find them

3- Start>Programs>Accessories>System Tools>System Information.
Now select  "Components" and highlight "Problem Devices".
All hardware devices with a driver problem will be listed here.
Make a note of the first line of the PNP Device ID line of the entry. It will show a Vendor number and a Device number (VENxxxxDEVxxxx) both four digits long.
Look up those numbers here:   http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  
Check the manufacturer's website first or google them - or post them here

4- If your LAN is running, you can also use windows update> optional drivers, or  use slimdrivers : https://www.slimwareutilities.com/slimdrivers.php
0
 

Author Closing Comment

by:johnny181
Comment Utility
thanks, once I had the manufactures info, I was able to go to the manufactures web site and download the correct driver
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now