Solved

Asus A53E wireless drivers not finding hardware.

Posted on 2014-09-16
6
569 Views
Last Modified: 2014-09-17
I just replaced a hard drive in an Asus A53E laptop and everything except for the wireless drivers and bios updates were installed. It is a 32bit version of Windows 7 Pro and I have it connected to the domain using the network cable. The link for the software downloads is;
http://support.asus.com/download.aspx?SLanguage=en&m=A53E&os=30
I have tried the wireless drivers and none of them appear to find the wireless hardware in the laptop. Also, the bios utility to upgrade the bios doesn't run on the laptop, it keeps telling me that the program is meant to run on a notebook or something like that (sorry, not in front of the unit right now so can't remember the exact wording). This laptop is used outside of the office and they need the wireless working. All windows updates have been done.
What am I missing?
0
Comment
Question by:johnny181
6 Comments
 
LVL 19

Accepted Solution

by:
*** Hopeleonie *** earned 500 total points
ID: 40325874
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40325882
There are a number of wireless drivers for different wireless cards on the page referenced. You need to look in Device Driver for the make/vendor of the Wireless card and make sure the driver is for that card.

I assume the laptop came with Windows 7 in the first place.

Is there a physical switch that controls wireless?  There is on my Lenovo laptop. Make sure the switch is ON.

What does Device Manager say about the card?  Is it working in Device Manager?
0
 

Author Comment

by:johnny181
ID: 40325913
I will get the device ID and yes to Windows 7 that came with the unit though it came with Home and I used a Pro disk to put back the image. Customer doesn't have the disks that came with the unit so it's a bit of a challenge. There is no switch for the wireless but it has a light and shows that it is on. There is an unknown device driver showing up so I'm assuming that it is the wireless adapter.

Will get the device ID.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 93

Expert Comment

by:John Hurst
ID: 40325938
One thing often missed if Vendor Recovery Media were not used is Chipset. Make sure Chipset is installed and then see if BIOS can be updated after this.

If you have NO Wireless NIC in Device Manager but you have an Unknown Device, that is probably the wireless card.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40327364
if you have  unknown devices in device manager, you can use this procedure to identify them :

1- visit the motherboard manufacturers support site, for downloading drivers
2- use windows update >optional updates to find them

3- Start>Programs>Accessories>System Tools>System Information.
Now select  "Components" and highlight "Problem Devices".
All hardware devices with a driver problem will be listed here.
Make a note of the first line of the PNP Device ID line of the entry. It will show a Vendor number and a Device number (VENxxxxDEVxxxx) both four digits long.
Look up those numbers here:   http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  
Check the manufacturer's website first or google them - or post them here

4- If your LAN is running, you can also use windows update> optional drivers, or  use slimdrivers : https://www.slimwareutilities.com/slimdrivers.php
0
 

Author Closing Comment

by:johnny181
ID: 40328192
thanks, once I had the manufactures info, I was able to go to the manufactures web site and download the correct driver
0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

First some basics on Windows 7 Backup.  It has 2 components one is a file based backup which is stored in .zip files each zip is split at around 200 Megabytes and there is the Image Backup which is as the name implies a total image of the partition …
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question