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Asus A53E wireless drivers not finding hardware.

Posted on 2014-09-16
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Last Modified: 2014-09-17
I just replaced a hard drive in an Asus A53E laptop and everything except for the wireless drivers and bios updates were installed. It is a 32bit version of Windows 7 Pro and I have it connected to the domain using the network cable. The link for the software downloads is;
http://support.asus.com/download.aspx?SLanguage=en&m=A53E&os=30
I have tried the wireless drivers and none of them appear to find the wireless hardware in the laptop. Also, the bios utility to upgrade the bios doesn't run on the laptop, it keeps telling me that the program is meant to run on a notebook or something like that (sorry, not in front of the unit right now so can't remember the exact wording). This laptop is used outside of the office and they need the wireless working. All windows updates have been done.
What am I missing?
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Question by:johnny181
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*** Hopeleonie *** earned 500 total points
ID: 40325874
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by:John Hurst
ID: 40325882
There are a number of wireless drivers for different wireless cards on the page referenced. You need to look in Device Driver for the make/vendor of the Wireless card and make sure the driver is for that card.

I assume the laptop came with Windows 7 in the first place.

Is there a physical switch that controls wireless?  There is on my Lenovo laptop. Make sure the switch is ON.

What does Device Manager say about the card?  Is it working in Device Manager?
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Author Comment

by:johnny181
ID: 40325913
I will get the device ID and yes to Windows 7 that came with the unit though it came with Home and I used a Pro disk to put back the image. Customer doesn't have the disks that came with the unit so it's a bit of a challenge. There is no switch for the wireless but it has a light and shows that it is on. There is an unknown device driver showing up so I'm assuming that it is the wireless adapter.

Will get the device ID.
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Expert Comment

by:John Hurst
ID: 40325938
One thing often missed if Vendor Recovery Media were not used is Chipset. Make sure Chipset is installed and then see if BIOS can be updated after this.

If you have NO Wireless NIC in Device Manager but you have an Unknown Device, that is probably the wireless card.
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Expert Comment

by:nobus
ID: 40327364
if you have  unknown devices in device manager, you can use this procedure to identify them :

1- visit the motherboard manufacturers support site, for downloading drivers
2- use windows update >optional updates to find them

3- Start>Programs>Accessories>System Tools>System Information.
Now select  "Components" and highlight "Problem Devices".
All hardware devices with a driver problem will be listed here.
Make a note of the first line of the PNP Device ID line of the entry. It will show a Vendor number and a Device number (VENxxxxDEVxxxx) both four digits long.
Look up those numbers here:   http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  
Check the manufacturer's website first or google them - or post them here

4- If your LAN is running, you can also use windows update> optional drivers, or  use slimdrivers : https://www.slimwareutilities.com/slimdrivers.php
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Author Closing Comment

by:johnny181
ID: 40328192
thanks, once I had the manufactures info, I was able to go to the manufactures web site and download the correct driver
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