Solved

Exchange 2010 / Automatic Replies (Out of Office) on Client

Posted on 2014-09-16
17
17 Views
Last Modified: 2016-06-14
End users can easily set their automatic replies via OWA for both internal and/or external senders i.e., vacation, out of office, etc.
I have two generic departmental accounts for one of my customers (repairs@mydomain.com and chemicals@mydomain.com) set up that are forwarded to a user that is responsible for the particular department.
This all works fine ONCE for each unique sender but will not send out the automatic reply the second time a sender shoots out an email to "repairs" or "chemicals".
My client wants this auto reply to be sent out every time an internal or external sender shoots an email to either one of those addresses.
One of my IT colleagues suggested setting up a transport rule but I really want my clients to be able to take care of the auto replies themselves. They change it all the time.
In the OWA client interface just above the body of the reply, it states "Send a reply once to each sender inside/outside my organization with the following message:
The key word is ONCE.
How do I change that so it replies every time? Registry tweak? Exchange Shell command?
Also, this Exchange Server is running on SBS 2011, virtualized on 2008R2 Hyper-V core Enterprise ...
0
Comment
Question by:Werner007
  • 9
  • 4
17 Comments
 
LVL 3

Expert Comment

by:Brandon
Comment Utility
I had a request for this a year or so ago. After some searches I was told the out of office won't work this way and a rule should be created instead.

It's rather easy to setup a rule for all incoming messages send a reply of XXX.

http://support.microsoft.com/kb/157961
0
 
LVL 3

Expert Comment

by:Brandon
Comment Utility
Transport rule changes if you wanted to hard code it on your servers.

http://technet.microsoft.com/en-us/library/bb124737(v=exchg.141).aspx
0
 

Author Comment

by:Werner007
Comment Utility
Brandon
Thank you for your quick response. Time permitting, will shoot tomorrow with your suggestion and let you know.
0
 

Author Comment

by:Werner007
Comment Utility
Brandon:

The transport rule I created works well for internal users but no action for the external senders that sent the email in the first place. It is more important to send this out of office reply to the external sender than an internal user.
Suggestions?
0
 
LVL 3

Expert Comment

by:Brandon
Comment Utility
I don't know if this is answering your question. But take a look. I've used this site for many issues when I was an exchange admin...many...many years ago.

http://www.msexchange.org/articles-tutorials/exchange-server-2010/management-administration/automatic-email-server-notifications-in-exchange-server-2010.html
0
 

Author Comment

by:Werner007
Comment Utility
Brandon:

I have reviewed the above link before. Markus Klein is sharp but concludes that this issue is not easy to deal with.

Internal and external replies work only once then the automatic reply and to be turned off then back on again to reset the "counter". In Action under Transports rules, there is no apparent option to simply " Reply to sender" then populate the response.
Thank you for your suggestion.
0
 
LVL 3

Expert Comment

by:Brandon
Comment Utility
sorry I couldn't help. I'll check a few more resources and get back if I find something that might help.
0
Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

 

Author Comment

by:Werner007
Comment Utility
Thank you sir!
0
 
LVL 16

Expert Comment

by:Rajitha Chimmani
Comment Utility
Have you checked the properties of Remote Domains? Under Organization Management->Hub Transport->Properties of Remote domain->Message format tab. You have an option "Allow automatic replies". This option must be enabled.

You can also use Outlook rule with action as "Have server reply using a specific message". This way even the users can control the automatic reply message. But again you must allow automatic replies as said earlier
0
 

Author Comment

by:Werner007
Comment Utility
Rajita
"Allow automatic replies" was not checked, it is now. Let me test and will report back.

Outlook rule is NOT an option, good suggestion though.

Thank you
0
 

Author Comment

by:Werner007
Comment Utility
Rajita
Preliminary results look promising with a glitch.
I will perform further testing within the next 24-48 hours and report findings.
Thank you!
0
 

Author Comment

by:Werner007
Comment Utility
Over 12 hours with Microsoft Professional support. Still not working as I or my client would expect. Last support tech (besides 3 or 4 other engineers going through every nook and cranny of my server) applied the following fix:
http://support2.microsoft.com/kb/2535105
Still no go ...
0
 

Assisted Solution

by:Werner007
Werner007 earned 0 total points
Comment Utility
My apologies for my tardiness.
Microsoft Professional Support response is that this cannot be done through the Out-of-Office methodology. One lead engineer is developing a transport rule for testing. A transport rule was created by the 2nd or 3rd engineer (lost count) but that did not work. The behavior of the issue could also be addresses with a rule in an Outlook 32bit client but in this case, only OWA is used.
0
 

Accepted Solution

by:
Werner007 earned 0 total points
Comment Utility
After 15 hours of time with MPS and no less that 5 engineers, the last engineer  (Lejo) came up with a solution that works and satisfies my client's expectations. It does involve using a rule within an Outlook (2013) client. What threw me off is that the rule can be set up in a separate Outlook profile (i.e., chemicals and repairs) on any workstation within the domain without the profile being logged into by the user.
"Apply this rule after the message arrives, have server reply using (rule name). Clicking on "rule name" brings up a message in which you populate the subject and body you want as the response to an internal or external sender.
0

Featured Post

Get up to 2TB FREE CLOUD per backup license!

An exclusive Black Friday offer just for Expert Exchange audience! Buy any of our top-rated backup solutions & get up to 2TB free cloud per system! Perform local & cloud backup in the same step, and restore instantly—anytime, anywhere. Grab this deal now before it disappears!

Join & Write a Comment

Suggested Solutions

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Familiarize people with the process of retrieving data from SQL Server using an Access pass-thru query. Microsoft Access is a very powerful client/server development tool. One of the ways that you can retrieve data from a SQL Server is by using a pa…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now