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Star Serial label printer not printing

Posted on 2014-09-16
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Last Modified: 2014-09-17
Hi All - I have a serial Star TSP828II label printer and I'm trying to hook it up.  I installed a PCI Express 9 pin serial port and Windows detected and installed the driver.  It installed it to COM6.  I then bought a (on the package it says) modem cable DB25M to DB9F.  I plugged everything in, installed the printer driver and assigned it to COM6.  It shows 1 print job in queue but nothing ever prints.  I did the power + print feed and it prints off the Star test page on a label.  Can anyone help me?  Is there a port monitoring program I could see if stuff is getting sent there??

About to lose my mind!

Thanks - Zack
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Question by:zack4x4
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hdhondt earned 500 total points
ID: 40326939
Did you set the COM6 parameters (baudrate, parity, handshaking, etc) as per the requirements of the printer? See this manual for details. Note that it does not list your particular printer, but it does list a TSP800. The equivalent TSP828 manual does not mention the serial port, only USB.

Also, you may not need that nul-modem cable. It is the standard way to connect a device that is not a modem, but it depends on the printer as well as on the serial card. If the port settings are correct, try a straight-through cable instead.
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by:zack4x4
ID: 40327930
Yep it looks like the cable is crossover so I'll need to get a straight thru.  Thanks for your help!!
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