Solved

Cannot Access GoDaddy FTP at All

Posted on 2014-09-16
5
309 Views
Last Modified: 2014-09-23
Hello,
We have an FTP site hosted by GoDaddy. It cannot be accessed anywhere in the office. I cannot ping to it and I cannot telnet to it. Windows Firewall is disabled. I also opened port 21 completely. I used Internet explorer (ftp:\\siteaddress) and FileZilla FTP client and it does not work. I can do it from other office locations though. I don't know what it could be?

Can someone please help point me in the right direction?
0
Comment
Question by:eshiram
  • 3
5 Comments
 
LVL 14

Expert Comment

by:William Fulks
ID: 40326475
First you said you cannot access it anywhere in the office, then you said you can do it from other office locations. Do you mean outside the office?

Are you running any kind of web filtering like Barracuda? It could be set to block all FTP access.
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40326476
With port 21 open, you should get a partial response.  Many other ports are required for complete access although the most common method is to associate your FTP program with the firewall.  If you get nothing on port 21, then you do have something else blocking access.  You will have to find that if that is the case.
0
 

Author Comment

by:eshiram
ID: 40328969
Yes, it works outside of the office. We do have a Sonicwall firewall. I opened up FTP completely. Windows firewall is completely open.

The Sonicwall has a backup internet line. I put the Sonicwall on the backup Internet line and it worked! I called the main ISP (Time Warner) and they said it worked for them and they said its not them). Clearly to anyone one else it would seem that TWC is the culprit. If it is not them then I don't know what else to do.
0
 

Accepted Solution

by:
eshiram earned 0 total points
ID: 40330998
I ended up routing FTP over their backup ISP.
0
 

Author Closing Comment

by:eshiram
ID: 40338648
I did a workaround to resolve the problem.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A few customers have recently asked my thoughts on Password Managers.  As Security is a big part of our industry I was initially very hesitant and sceptical about giving a program all of my secret passwords.  But as I was getting asked about them mo…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now