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Cannot Access GoDaddy FTP at All

Posted on 2014-09-16
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Last Modified: 2014-09-23
Hello,
We have an FTP site hosted by GoDaddy. It cannot be accessed anywhere in the office. I cannot ping to it and I cannot telnet to it. Windows Firewall is disabled. I also opened port 21 completely. I used Internet explorer (ftp:\\siteaddress) and FileZilla FTP client and it does not work. I can do it from other office locations though. I don't know what it could be?

Can someone please help point me in the right direction?
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Question by:eshiram
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Expert Comment

by:William Fulks
ID: 40326475
First you said you cannot access it anywhere in the office, then you said you can do it from other office locations. Do you mean outside the office?

Are you running any kind of web filtering like Barracuda? It could be set to block all FTP access.
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Expert Comment

by:Dave Baldwin
ID: 40326476
With port 21 open, you should get a partial response.  Many other ports are required for complete access although the most common method is to associate your FTP program with the firewall.  If you get nothing on port 21, then you do have something else blocking access.  You will have to find that if that is the case.
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Author Comment

by:eshiram
ID: 40328969
Yes, it works outside of the office. We do have a Sonicwall firewall. I opened up FTP completely. Windows firewall is completely open.

The Sonicwall has a backup internet line. I put the Sonicwall on the backup Internet line and it worked! I called the main ISP (Time Warner) and they said it worked for them and they said its not them). Clearly to anyone one else it would seem that TWC is the culprit. If it is not them then I don't know what else to do.
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Accepted Solution

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eshiram earned 0 total points
ID: 40330998
I ended up routing FTP over their backup ISP.
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Author Closing Comment

by:eshiram
ID: 40338648
I did a workaround to resolve the problem.
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