Solved

Cannot Access GoDaddy FTP at All

Posted on 2014-09-16
5
306 Views
Last Modified: 2014-09-23
Hello,
We have an FTP site hosted by GoDaddy. It cannot be accessed anywhere in the office. I cannot ping to it and I cannot telnet to it. Windows Firewall is disabled. I also opened port 21 completely. I used Internet explorer (ftp:\\siteaddress) and FileZilla FTP client and it does not work. I can do it from other office locations though. I don't know what it could be?

Can someone please help point me in the right direction?
0
Comment
Question by:eshiram
  • 3
5 Comments
 
LVL 13

Expert Comment

by:William Fulks
ID: 40326475
First you said you cannot access it anywhere in the office, then you said you can do it from other office locations. Do you mean outside the office?

Are you running any kind of web filtering like Barracuda? It could be set to block all FTP access.
0
 
LVL 82

Expert Comment

by:Dave Baldwin
ID: 40326476
With port 21 open, you should get a partial response.  Many other ports are required for complete access although the most common method is to associate your FTP program with the firewall.  If you get nothing on port 21, then you do have something else blocking access.  You will have to find that if that is the case.
0
 

Author Comment

by:eshiram
ID: 40328969
Yes, it works outside of the office. We do have a Sonicwall firewall. I opened up FTP completely. Windows firewall is completely open.

The Sonicwall has a backup internet line. I put the Sonicwall on the backup Internet line and it worked! I called the main ISP (Time Warner) and they said it worked for them and they said its not them). Clearly to anyone one else it would seem that TWC is the culprit. If it is not them then I don't know what else to do.
0
 

Accepted Solution

by:
eshiram earned 0 total points
ID: 40330998
I ended up routing FTP over their backup ISP.
0
 

Author Closing Comment

by:eshiram
ID: 40338648
I did a workaround to resolve the problem.
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…
This tutorial will show how to configure a single USB drive with a separate folder for each day of the week. This will allow each of the backups to be kept separate preventing the previous day’s backup from being overwritten. The USB drive must be s…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now