Solved

Cannot Access GoDaddy FTP at All

Posted on 2014-09-16
5
310 Views
Last Modified: 2014-09-23
Hello,
We have an FTP site hosted by GoDaddy. It cannot be accessed anywhere in the office. I cannot ping to it and I cannot telnet to it. Windows Firewall is disabled. I also opened port 21 completely. I used Internet explorer (ftp:\\siteaddress) and FileZilla FTP client and it does not work. I can do it from other office locations though. I don't know what it could be?

Can someone please help point me in the right direction?
0
Comment
Question by:eshiram
  • 3
5 Comments
 
LVL 14

Expert Comment

by:William Fulks
ID: 40326475
First you said you cannot access it anywhere in the office, then you said you can do it from other office locations. Do you mean outside the office?

Are you running any kind of web filtering like Barracuda? It could be set to block all FTP access.
0
 
LVL 83

Expert Comment

by:Dave Baldwin
ID: 40326476
With port 21 open, you should get a partial response.  Many other ports are required for complete access although the most common method is to associate your FTP program with the firewall.  If you get nothing on port 21, then you do have something else blocking access.  You will have to find that if that is the case.
0
 

Author Comment

by:eshiram
ID: 40328969
Yes, it works outside of the office. We do have a Sonicwall firewall. I opened up FTP completely. Windows firewall is completely open.

The Sonicwall has a backup internet line. I put the Sonicwall on the backup Internet line and it worked! I called the main ISP (Time Warner) and they said it worked for them and they said its not them). Clearly to anyone one else it would seem that TWC is the culprit. If it is not them then I don't know what else to do.
0
 

Accepted Solution

by:
eshiram earned 0 total points
ID: 40330998
I ended up routing FTP over their backup ISP.
0
 

Author Closing Comment

by:eshiram
ID: 40338648
I did a workaround to resolve the problem.
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A Change in PHP Behavior with Session Write Short Circuit (http://php.net/manual/en/book.session.php#116217) (Winter 2014)** With the release of PHP 5.6 the session handler changed in a way that many think should be considered a bug.  See the note …
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question