Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Cannot Access GoDaddy FTP at All

Posted on 2014-09-16
5
Medium Priority
?
345 Views
Last Modified: 2014-09-23
Hello,
We have an FTP site hosted by GoDaddy. It cannot be accessed anywhere in the office. I cannot ping to it and I cannot telnet to it. Windows Firewall is disabled. I also opened port 21 completely. I used Internet explorer (ftp:\\siteaddress) and FileZilla FTP client and it does not work. I can do it from other office locations though. I don't know what it could be?

Can someone please help point me in the right direction?
0
Comment
Question by:eshiram
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 15

Expert Comment

by:William Fulks
ID: 40326475
First you said you cannot access it anywhere in the office, then you said you can do it from other office locations. Do you mean outside the office?

Are you running any kind of web filtering like Barracuda? It could be set to block all FTP access.
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 40326476
With port 21 open, you should get a partial response.  Many other ports are required for complete access although the most common method is to associate your FTP program with the firewall.  If you get nothing on port 21, then you do have something else blocking access.  You will have to find that if that is the case.
0
 

Author Comment

by:eshiram
ID: 40328969
Yes, it works outside of the office. We do have a Sonicwall firewall. I opened up FTP completely. Windows firewall is completely open.

The Sonicwall has a backup internet line. I put the Sonicwall on the backup Internet line and it worked! I called the main ISP (Time Warner) and they said it worked for them and they said its not them). Clearly to anyone one else it would seem that TWC is the culprit. If it is not them then I don't know what else to do.
0
 

Accepted Solution

by:
eshiram earned 0 total points
ID: 40330998
I ended up routing FTP over their backup ISP.
0
 

Author Closing Comment

by:eshiram
ID: 40338648
I did a workaround to resolve the problem.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolving an irritating Remote Desktop connection that stops your saved credentials from being used.
Files go missing when using DFS (Distributed File System) Replication and how to recover them and fix it.
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question