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Cannot Access GoDaddy FTP at All

Hello,
We have an FTP site hosted by GoDaddy. It cannot be accessed anywhere in the office. I cannot ping to it and I cannot telnet to it. Windows Firewall is disabled. I also opened port 21 completely. I used Internet explorer (ftp:\\siteaddress) and FileZilla FTP client and it does not work. I can do it from other office locations though. I don't know what it could be?

Can someone please help point me in the right direction?

William Fulks

First you said you cannot access it anywhere in the office, then you said you can do it from other office locations. Do you mean outside the office?

Are you running any kind of web filtering like Barracuda? It could be set to block all FTP access.

Dave Baldwin

With port 21 open, you should get a partial response. Many other ports are required for complete access although the most common method is to associate your FTP program with the firewall. If you get nothing on port 21, then you do have something else blocking access. You will have to find that if that is the case.

Ezra Shiram

ASKER

Yes, it works outside of the office. We do have a Sonicwall firewall. I opened up FTP completely. Windows firewall is completely open.

The Sonicwall has a backup internet line. I put the Sonicwall on the backup Internet line and it worked! I called the main ISP (Time Warner) and they said it worked for them and they said its not them). Clearly to anyone one else it would seem that TWC is the culprit. If it is not them then I don't know what else to do.

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Ezra Shiram

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Ezra Shiram

ASKER

I did a workaround to resolve the problem.