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Laserjet print job stuck in queue as "Sent to Printer"

Posted on 2014-09-16
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Last Modified: 2014-09-16
Have a LaserJet P4014 on the network. Win 7 X64 workstation with freshly loaded OS and all updates. Latest PCL5 HP Universal Print Driver listed on HPs page for this printer, installed in traditional mode by IP.  When you send a job to this printer from this machine, it shows in the queue as "Sent to Printer", and the page comes out of the printer, but the queue does not clear and it jams up the print queue. Spooler has to be stopped to clear the job and then restarted on this PC.  

I had this exact same problem with this machine with their other laserjet CP 2535 after installing the PCL6 UPD, and when I installed the PCL5 UPD instead, it started working. So I started with the PCL5 UPD on the P4014 laserjet and it printed the first couple test pages fine, and then a while later it started hanging as described above and I cant seem to fix it. Have ripped out and reinstalled this driver set twice.

Ran HP's Print and Scan Doctor and it had no complaints, but I wasn't expecting much out of that really.

I can't locate the Exact drivers for this printer to try instead of the UPD on HP's site, so I don't know what else to try and this point.. Suggestions ??
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Question by:msclimenti
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Accepted Solution

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Emmanuel Adebayo earned 2000 total points
ID: 40326668
Is the security patches up to date?

Is the printer port created on the tcp/ip

Check the driver isolation setting is set to none.  

I think this a bug and it has been fixed, check the link below

http://support.microsoft.com/default.aspx?scid=kb;EN-US;2906850

Regards
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by:msclimenti
ID: 40326885
Up to date on patches, Driver isolation was on shared, but none had no effect. The hotfix didn't help. However, In double checking the port, which I'd originally setup as tcp so I checked it last, I found it was now set to a wsd port.  I changed it back to the TCP port, and the queue cleared.  Seems to have solved it.

Thank you so much for a rapid and precise post that fixed it for me very quickly !! Greatly Appreciate it !
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