When I purchased several Dell machines back in April, they came preloaded with Trend Micro Client/Server Security Agent. I went to the Trend Micro website and downloaded the removal tool and ran it on each machine. It seemed to be gone so I proceeded to install the Symantec Endpoint Protection v12 client. Now, months later, we are trying to roll out a new hosted email system that not working. The consultant says it is due to remnants of the Trend Micro installation.
The consultant said that he has tried but is unable to remove it. Since this version was preinstalled on Dell system, it seems to be different than the supported versions on the Trend Micro website.
How can I get this wiped off of these machines?