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Certificate error prompt out from outlook

Posted on 2014-09-17
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Last Modified: 2015-03-18
Hi Expert,

I have a users, when open outlook, certificate error prompt out ( pls refer attachment) , after view the certificate, it was not from outlookanywhere.

After google, found out that the certiticate IP is 192.168.168.168 is refer to sonicwall. We have sonicwall, but from different branch, and this user have sonicwall vpn client installed, but has been some time he didnt use this vpn.

remarks: sonicwall has not been renewal for a year.

please advise

Thanks
problem.jpg
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Question by:patcheah
3 Comments
 
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Expert Comment

by:David Johnson, CD, MVP
ID: 40327999
Problem 1 solution
since it is a self-signed certificate it will have to be imported into each computers trusted root providers.
Problem 2: the subject name is an ip addess which unless the outlook users are accessing the site VIA the ip address you will get an error. as the name 192.x.x.x doesn't match the servers fully qualified domain name

it has nothing to do with the sonicwall
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Author Comment

by:patcheah
ID: 40329535
Hi David,

Im not an expert,

My outlook anywhere cert is purchased from godaddy, is not a self signed cert. As for the IP, i dont think users will access the page through IP as he is not a computer expert as well.

i wanted to know why this cert will prompt out? Sorry, your english migh be too deep for me. Might need you to explain in a simple english.. Thanks
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Accepted Solution

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richlallen2006 earned 500 total points
ID: 40588938
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