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the file you are trying to open is in a different format xls for EXCEL and WORDS

A file is in a different file format than its extension indicates

The file that you are trying to open in Microsoft Office 2010, 2013has a file name extension that does not match the actual file format of the file. This happen overnight. Please advise.
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Glenn Ray
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I've seen third-party applications save files with ".xls" extensions that are, in reality, comma-separated values (csv) files.  Change the extension to what you think it's supposed to be and try opening it again.

Show the entire filename here and that may help us resolve this.  Make sure it includes the file extension (letters after the period).

-Glenn
Make sure that the extensions are actually linked to the appropriate application:
Control Panel>Default Programs>Associate a file type or protocol with a a specific program
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In house fixed.