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Outlook 2010 Scrolls through messages in IMAP mode

Posted on 2014-09-17
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Last Modified: 2014-11-12
I have a client using Outlook 2010 in IMAP mode hooked up to a GMAIL account.

The problem that we're seeing is that when we go to a folder that isn't the inbox, Outlook essentially cycles through the emails in that folder... kind of.

When you enter the folder, and click on the first message - you're fine - you can read the email message and engage it as you wish.  Click on any other message in that folder, and Outlook does this thing where it randomly removes, cycles to another email, and then puts the removed emails back.  

The status bar at the bottom indicates that it's "downloading folder order."  For the most part, it will do this eternally until you exit out of the folder.  Sometimes it will stop doing this until you click on something else - then it restarts this process.

I have re-set the account - creating a new PST file (thinking that maybe the old one was corrupt), but the new one does the same exact behavior.

Looking at the Gmail account through Gmail direct I see that the Gmail sent mail folder has 6 email messages within, while the Outlook folder has 10.  It almost looks like the Outlook folder keeps trying to delete the emails that are no longer on the server but can't for some reason.

What to try next?
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Question by:Azra Lyndsey
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Azra Lyndsey earned 0 total points
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The solution here was to delete the account on the computer and re-provision it.
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