Solved

Outlook 2010 Scrolls through messages in IMAP mode

Posted on 2014-09-17
1
180 Views
Last Modified: 2014-11-12
I have a client using Outlook 2010 in IMAP mode hooked up to a GMAIL account.

The problem that we're seeing is that when we go to a folder that isn't the inbox, Outlook essentially cycles through the emails in that folder... kind of.

When you enter the folder, and click on the first message - you're fine - you can read the email message and engage it as you wish.  Click on any other message in that folder, and Outlook does this thing where it randomly removes, cycles to another email, and then puts the removed emails back.  

The status bar at the bottom indicates that it's "downloading folder order."  For the most part, it will do this eternally until you exit out of the folder.  Sometimes it will stop doing this until you click on something else - then it restarts this process.

I have re-set the account - creating a new PST file (thinking that maybe the old one was corrupt), but the new one does the same exact behavior.

Looking at the Gmail account through Gmail direct I see that the Gmail sent mail folder has 6 email messages within, while the Outlook folder has 10.  It almost looks like the Outlook folder keeps trying to delete the emails that are no longer on the server but can't for some reason.

What to try next?
0
Comment
Question by:Azra Lyndsey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
1 Comment
 
LVL 1

Accepted Solution

by:
Azra Lyndsey earned 0 total points
ID: 40367603
The solution here was to delete the account on the computer and re-provision it.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many of you may be aware of the recent Google Docs scam emails that have been floating around coming from various people that you know. Here's a guide on identifying How To Identify the Scam Email You will see an email from someone you’ve had co…
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
This Micro Tutorial demonstrates the importance of annotations in Google Analytics and how they should be used to document changes made to a site, Google updates (Ex: Panda & Penguin), marketing campaigns, and any other events that might have contri…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question