?
Solved

cannot update iphone

Posted on 2014-09-17
4
Medium Priority
?
551 Views
Last Modified: 2014-09-18
I keep getting this error message could not start a session with the iphone

I am running ios 7.1.2 on my iphone 5s

and i want to put 8....it just keeps saying extracting software and then i get that error message

i also cannot backup the iphone as well

i have the lastest itunes

any idea how to fix this and get ios 8????
0
Comment
Question by:slingingshot15
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 15

Accepted Solution

by:
William Fulks earned 750 total points
ID: 40329191
0
 
LVL 17

Expert Comment

by:Sikhumbuzo Ntsada
ID: 40329668
What error message do you get?

Can you post a screen shot, what PC flavour are you running?
0
 
LVL 3

Assisted Solution

by:Stef95
Stef95 earned 750 total points
ID: 40329871
Have you tried holding middle and power button together? and then trying to update the phone. Does it backup to the free 5GB of icloud you have if you have signed up?

Also when you connect your iphone to the pc can you update it through itunes?
0
 

Author Closing Comment

by:slingingshot15
ID: 40330087
i ended up putting it in recovery mode and updated it that way....
0

Featured Post

Enroll in August's Course of the Month

August's CompTIA IT Fundamentals course includes 19 hours of basic computer principle modules and prepares you for the certification exam. It's free for Premium Members, Team Accounts, and Qualified Experts!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking to clear some space on your phone for the latest iOS 8 update? Did you switch to Spotify so you no longer need to keep music native on your phone? Run out of space for taking photos while in the middle of vacation? Sometimes the quic…
Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question