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Help getting HDX 7000 to boot up

Posted on 2014-09-17
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Last Modified: 2014-10-10
Greetings Fellow Experts,

I'm fairly new to the video conferencing hardware so please bear with me.
Recently we just receive a Polycom HDX 7000 codec and camera unit, and currently trying to set it up.
Followed the Manufacturers instructions to get it setup, but unfortunately the unit is not showing anything in the DVI out telling me if the unit is booting up at all.

Possible sources of problems;
1.) the camera does not set to zero, as per the online videos upon turning it on. - would a bad camera prevent it from booting up?
2.) The mic unit is still stuck in shipping limbo, so I am not sure when that thing would arrive. - does it need a mic unit to complete the system to power on?
3.) The manual mentioned the video display would only be on the component/s-video when on factory default mode. - its currently plugged in via DVi to a monitor.

Would appreciate anyone experienced installing and troubleshooting Video conferencing hardware helping out on this.

Thank you in advance.
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Question by:ciscoquestion
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atrevido earned 500 total points
ID: 40329328
The HDX7000 has a control unit. It should power on regardless of the mic or camera.  What do the lights look like on teh front of the control unit?
Off                                         System is without power.
Steady blue light                 System is initializing. System is awake.
Blinking blue light               System received an IR (infrared) signal.
Steady amber light             System is asleep.
Alternating blue and amber lights System is in software update mode. or system is in factory restore mode.

The DVI cable should be plugged in to video port 1 (which is just above the USB port) NOT any other DVI port, there are lots of ports back there so make sure.

The Polycom is set to DHCP, can you get to the Web UI?  If you cannot see the video monitor then its a "format" issue. I had this on mine as well.  Log into the web UI - Go to the Polycom HDX web interface, select Admin Settings > Monitors,
change the Video Format, and click Update.
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by:ciscoquestion
ID: 40331702
The units light is steady blue when you first plug the power in its a steady blue, though eventually it would go into an intermittent flashing of blue (like how some monitors would go on idle mode with the power light dimming on then to off mode).
The monitor is currently plugged into the first DVI out #1 port closest to the Video component in/out. I'll try to see if I can bring in a monitor that is capable of multiple formats and HDCP capable. I'll try the WebUI route and see if I can access the unit itself.
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Expert Comment

by:atrevido
ID: 40355158
what's the update?
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